First visit today and definitely the last one. I think the feedbacks are written by staff. Arrived 4.40pm on Sunday 27/02. Tried to book a table for 4. Manager was helpful he said that earliest time slot will be at 5.30 which I agreed. He asked one staff member to take my details. Arrived 5.32pm and straight away been shown the table. Lady who came with us said that will bring menus and cutlery which arrived promptly. I decided to go to the toilet after 5min since we were sat. When came back we were waiting for a waitress for a good 15min. ( Maybe if I don’t work for hospitality industry I will be ok waiting forever for a team member to come and take our order, but unfortunately I am working in hospitality and I can give you a decent feedback to what I observed ). One table sat and they were enjoying their food another table of 5 or 6 next to us received food probably 10min after we were seated. Table behind us also been sat down after us and until we left no one bother to come and at least take their drinks order. All in all the points which I spotted while we have been there:

• no toilet roll in gents prior dinner period ( 5 staff working foh )
• 25min sat on the table with no drink ordered ( we came with 2 kids so shame that 2 waitresses present doesn’t even spotted how bored they were )
• I was looking around to get someone’s attention but even if had an eye contact several times I failed. They stood in the corridor with the notepad in their hands more engaged with their conversation. In one moment I thought that maybe there is no table service, just self service or ordering at the bar or on the till.

When we decided to leave after 25min I still thank the waitresses, no one asked us why we were leaving and they didn’t apologise for the wait. On the way out I said goodbye to one of the table just be the exit door as the gentlemen definitely seen what was going on and why we decided to leave. I’ve been in many places, worked for few companies in hospitality industry and for sure that was the first time when I had so much ignorance from the staff.

I know hospitality have a hard time after the Covid restrictions and lockdowns. Recruiting staff is the way harder than back in 2019. But whatever I’ve seen today was the worst. Waitresses seen me watching at them and waiting for them to come but they were keep ignoring. We decided to leave the place and drove back to Cheltenham where we live and had a dinner in cosy club instead.

Shame I couldn’t give you any comment about the food. Maybe my feedback will be totally different if I manage to eat anything.