Well this was a lovely little find, tucked away from the main drag of Villiers Street. With todays technology to hand this place should be more packed out but because it is situated in the arcade it is slightly less visible from the main street so it is less packed than the restaurants on Villiers Street. Which we appreciated on a very hot evening but i would recommend any family to check this place out. Please see my receipt for family of four to include 2 courses each, drinks and service charge at £103 which i thought was very reasonable.
Lets start with the staff, thank you to the gentleman who took the food orders. He put my daughter at ease with his confidence of his menu, my daughter ordered her vegan dishes knowing that there were no misunderstandings in the ingredients. Then secondly the waiter asked my wife to take a recommendation on her mains dish when she was ordering multiple dishes, the outcome was i think she had the winning dish on our table 😊.
The lady who took our drinks orders and then helped me settle the bill, pointed out a discount of £10 for return customers at the bottom of our receipt. I think overall this place has very good customer relationship, a fantastic range of dishes which from what we tasted were all very scrumptious and lastly albeit tucked away, i think the location for the theatres, the river and it's overall central location makes this place a hidden little gem (which it shouldn't be...
Read moreFour of use dined there last night. The first thing to note is that it's very small and space is at a premium so if you're against a wall trying to squeeze, between tables will be a challenge for anyone of average build. There is also just a single unisex toilet for customers. The food We ordered a variety of dishes, starters and mains and whilst I was unimpressed with the "forbidden duck", overcooked and dry, the papaya salad was good, spring rolls were small but plentiful , (had to ask twice for some dipping sauce) the "luc luc" beef was okay but the fried pak-choi was cold. Where improvements do need to be made is with the waiting staff, who seem more focused on their phones, than paying closer attention to their customers, and at times it was a challenge to get their attention. Drink selections are very limited, probably constrained by space so don't go expecting anything beyond a basic selection of beer/vodka/gin/coke etc. Overall cost was just short of £200 which included a 12% service charge, which grated somewhat given the poor service. Overall the food is a bit hit and miss but the poor waiting service and the service charge means I'll be looking for alternative Vietnamese options around the West End...
Read moreFood is nice, both restaurant and takeaway but the owner lady is a little bit difficult/could work on service. I normally get their takeaway pho but opted for a banh mi for the first time. For £9.2, it’s a pretty punchy lunchtime choice. When it came I asked for chilli and the newer server said she’d have to get from the main kitchen. I know they have chilli in pots with lime right there at the takeaway place. I get a little pot every time I get a pho, but for some really weird reason the owner lady wouldn’t let the newer server give me that and there was an awkward exchange where I told the newer server, don’t worry about it. Really weird. We’re talking 10p worth of chilli if that. Just so strange and a little off putting. Who doesn’t add chilli to their banh mi… the weirdness of the interaction has actually put me off going back. I know it’s a tiny thing, but there I was staring at 10 small pots of chilli with a slice of lime in each and I said, can’t I just buy one of those! But no. No sriracha, no chilli, nothing. Went into Itsu, bought some edamame, asked can I have a pot to get some...
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