Subway — Restaurant in Atlanta

I recently had the unfortunate experience of visiting the Subway restaurant located on 5th Street in Tech Square. Regrettably, I must express my deep disappointment with the unprofessional and rude behavior exhibited by the employees at this establishment.

Upon entering, it became apparent that the employees regarded any customer request as an inconvenience. Their attitude conveyed a complete lack of interest or enthusiasm in providing quality service. It is disheartening to feel like a burden when simply asking for a sandwich made to one's specifications. In any service-oriented business, customer satisfaction should be a top priority.

Adding to my disappointment, the owner seemed to be perpetually absent from the restaurant. This lack of oversight may contribute to the inconsistent and unprofessional conduct displayed by the staff. It is crucial that the owner takes responsibility and ensures their team receives proper training to deliver excellent customer service.

One employee in particular, a younger Spanish-speaking gentleman, stood out for his inappropriate behavior. On multiple occasions, I witnessed him speaking Spanish to his colleagues, discussing customers he did not want to deal with. Little did he know, I am fluent in Spanish and understood every word they were saying. This behavior is not only disrespectful but also demonstrates a lack of integrity and professionalism.

Running a business in a prestigious environment like Tech Square, which houses Georgia Tech, demands a higher level of standards and service. It is simply unacceptable for employees to engage in such unprofessional conduct. Regardless of a customer's background or preferences, they should be treated with respect and courtesy.

To address these issues, it is imperative for the owner to take immediate action. Revamping the entire staff and providing comprehensive training would be a step in the right direction. Emphasizing the importance of professionalism, customer service, and cultural sensitivity would greatly enhance the overall experience for patrons.

In conclusion, I find it deeply concerning that such unprofessional behavior is allowed to persist at this Subway location in Tech Square. I urge the owner to recognize the severity of the situation and take appropriate measures to rectify it. As customers, we deserve a respectful and pleasant dining experience, and it is my hope that this review serves as a catalyst for positive change.

I sincerely hope that the Subway restaurant in Tech Square can improve its service, regain its reputation, and provide a more enjoyable experience for...

IDK who is in charge of hiring but everyone in there has an attitude. I honestly HATE going to this subway but it’s convenient to my office. Nobody ever greets you once you’re in, seems like it’s a bother for you to be there. My sandwich is pretty simple but to have an attitude cause you are there is ridiculous. Everyone has their days but everytime I walk in it seems like an issue. I will just ride to another subway before i go back to that one cause i have given them too many chances out of convenience. They are putting a small amount of ingredients on the subs anyway. It’s just not worth it anymore. Do not come to...

I went there early around 7:15 AM because they show open at 7:00 AM. The cashier signaled that they were closed however there was a man eating at one of the tables. I motioned to my watch asking what time they open, so I could find out when to come back. The cashier just shrugged through the glass window and ignored me. One repeated attempt came with a glance at me then being completely ignored. A little confusing and frustrating to...