This is the most unsatisfactory Casey's store I have ever encountered during my travels. The pumps at this Casey's are notably outdated. Their lack of support for NFC payments at the pump is a glaring oversight in today's technological world. Moreover, the continued reliance on magnetic strip transactions, instead of incorporating more secure chip reader technology, resulted in an unfortunate decline of my debit card because my bank now mandates chip transactions for enhanced security. It is essential to highlight that the law necessitated an upgrade to chip readers by April 17th, 2021, which raises concerns about their compliance with legal obligations. Additionally, the absence of E-15 and E-85 fuel options at this Casey's location is profoundly disappointing. Not only does offering these blends give consumers greater choice, but it also contributes to environmental sustainability. Moreover, it is worth noting that the failure to disclose the ethanol content on the pump violates another legal requirement, further undermining the establishment's commitment to adhering to regulations. Furthermore, the inefficiency of the pumps in dispensing fuel is a significant cause for concern. The slow rate of fuel flow disrupts the convenience that customers rightfully expect when refueling their vehicles. Moreover, the lack of receipt paper in the pumps suggests a lack of attention to basic operational requirements, further adding to the frustration experienced during my visit. As a loyal customer who has exclusively patronized Casey's for numerous years, I can not overstate my profound frustration and anger resulting from...
Read moreI really wish I could give 0 stars. This place gets worse and worse every time I come but I think tonight just topped it all. Store And kitchen managers really need to learn how to order. Almost everything is out of stock. Took one in the kitchen a little bit to even realize there were customers and then assumed I was there for a pick up order when I wanted a sandwich. Then proceeded to drink her drink in the kitchen and then get back to making pizzas(same gloves on). Another cook came out(gloves on) and started making sandwiches while running around the kitchen and doing other tasks such as putting away dishes and utensils. I wanted my sandwich toasted so he picked it up, got a pan from the sandwich toaster, carried it around the kitchen almost setting my sandwich on the pizza table trying to get the paper off the pan. Finally got fresh paper on the pan and toasted it. Finished with mine and began another along with other tasks. All of this was done with the Same gloves on! So many health hazards in the kitchen and performed by these 2 employees. The cashier was so behind he said loudly "oh sweet Jesus" when he realized how long the line was. I feel this is a little inappropriate for customer service even though he was polite.. This store is becoming a joke. Store managers and district management have Really gone down hill and Someone needs to step in. Some of yall are just flat out rude. When you are asked a question, no one is asking for you to respond with attitude. Have some courtesy. You chose your job in customer service retail, not...
Read moreThe lady at the register between 5:15am and 5:30am is extremely unprofessional. I have been late to work twice in two months because she likes to talk and make me wait at the counter so she can yell behind me to other regulars (I plan for traffic and wildlife on my commute, not her mouth). This morning, I spoke up and told her I needed to get to work instead of letting her ignore me. This lady straight STOPPED ringing in my items to make a point to keep talking so I gave a look. She fake customer serviced me with a nasty and sarcastic attitude, so I gave it back with my "you, too" when she said have a great day. On my way out, she muttered something tasteless while I was still within earshot, so I said "Excuse me?" And she shook her head and said "have a great day" again and I said "thats what I thought." And as I'm out the door and getting into my vehicle, she FOLLOWS ME outside to yell at me about my attitude when she could've just finished my transaction when I requested instead of having personal conversations and yelling in my face to the people trying to walk out the door. Mind you, I spend $200 a month at this location between gas and beverages, but I will be taking my business elsewhere to avoid being late and staff stalking me to my vehicle. The date is 09/29/25, the incident was around 5:20am-5:30am if the owner would like to verify my story via...
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