Spicy 9 Sushi Bar & Asian Restaurant — Restaurant in Chapel Hill

Very rude service.

I flew from Chicago and planned to have lunch with my daughter before ubering and taking my afternoon flight back. I ordered online at 11:00am, before the restaurant opens, and for a pick-up (the other choice was delivery). When I picked up my order at 12:45pm, I wanted to sit down and eat with my daughter in the restaurant. I noticed the portion was a bit small and planned to order some extra. That was the time when the shift manager, Jordan, came out and told me there is no sit-in dining for pick-up orders. That's fine, I planned to order some extra anyway. "No, you can't dine in". "Oh, I will order some extra from the menu anyway". "No, it's too late, you already ordered pick-up. You have to leave"

What? Why?

There is no mention of pickup orders are not allowed to dine in when I ordered online. (Jordan showed me a poster at the checkout counter, great, but nothing mentioned in the online ordering)

I ordered online before the restaurant open and there is no choice of dining in which I would have picked if available. I still tipped 15% in my online order anyway

The restaurant was not busy and there were only 3 parties out of maybe 30 dining tables.

I wanted to order some extra dishes, but "No, it is too late, you already ordered pickup. You have to leave"?! What does this even mean?

The whole time I was treated without courtesy and respect, made me feel like I was being kicked out like I stole something?!

Thank you for ruining my lunch with my daughter.

It is...

I placed an online order for delivery at 5:30 pm as my son wanted sushi for his birthday dinner and he had to still do online evening class at home. Expected delivery was 6:30. The online and mobile tracking only came back with repeated errors, so I couldn't see when the driver was coming and meet them outside, saving them time and effort finding my condo. At about 6:55 I get texts saying my driver cant get ahold of me so my order may be cancelled. What? All messages I received, email and text were automated responses, not human. I texted each correspondence back that I had been out front and back of my complex looking for a driver for ten minutes. The driver responded to one of the threads and said they accidentally delivered my food to a prior drop off. I said bummer, but we jokingly wished each other a better evening from there on. Things happen. I called the resturaunt and was directed to email the manager to address the issue. Now it's the next day and I've emailed twice with zero response. I've texted last night and today about a refund and all I got back was a "thank you for your feedback" message. The restaurant still charged me over $70 for my food and is not responding to me or refunding me. I have to try solving this through my bank now.

I have had takeout and dined in here before. The food has been decent and so has the service. This situation however should never happen to a customer. I say this as a former small business owner myself.

UPDATE: I got refunded and a $5...

I had the WORST service here of my life. I will never go here again and I will make sure to tell all my friends NOT to go here after my experience. First, I ordered the Salmon Crunch Appetizer and there was hair in it. I politely told the waitress, whose name is Amy, and she refused to take my plate away until SHE saw the short black hair (My hair is long and red by the way so I knew it wasn't mine). When she saw the hair she stubbornly took it away and sighed aloud. I shrugged it off and when she came back I asked for the Sashami Appetizer, which was the same price as the food I originally ordered. When she brought me this my friends gasped because it was a plate of raw fish. Nothing else. I should add that I ordered this under the SUSHI APPS menu, so I was expecting sashami sushi because that is what I ordered and is what I normally get at other Asian places. I told the waitress "I thought there would be rice or seaweed or something else" because it was supposed to be sushi and she snarkily replied "this is it." Then I asked if i could at least have some rice with it and she replied with a short "no." I proceeded to ask again and she spoke over me with another "no." My friends and I were shocked at how rude this lady was. I took a picture of my receipt to write this review and get her name. It says my server was 12. Amy. I hope the owner sees this review and does something about how poorly a customer has...