Penn Station East Coast Subs — Restaurant in Cincinnati

The last two times I went there I ask for fries with no salt. I asked both guys is there any salt on them and both times they told me no after I watched them put salt on the fries. Today (March 20th 7:00 PM) (Downtown 7th and main) the guy says there is no salt on them. When I tasted one and told him there was salt on them he said no there isn't they were in the same container, I said I watched you put salt on the fries and give them to the guy ahead of me, he apologized when I caught him in the lie. Since he removed the top layer I figured maybe there is just a few salt particles since these were on the bottom. I got back to my vehicle and couldn't even enjoy them it tasted like there was extra salt on them. Even if I hadn't asked for no salt they were still too salty for the average person. I brought them back. He argued with me like he was in the right. What he should have did was apologize and make them over when I first brought it to his attention. Why argue about something that is your fault when you could have easily made them over. Plus he lied to my face. His co-worker stepped in and remade them for me. Hire people that care about customer service, not necessarily above and beyond, just normal good service. Now my new order of fries are cold and soggy and not edible because of writing this. 😂 Can't win...

We ordered 8 subs online because of the buy 1 small sub and get 1 small sub free special right now. We also PAID ONLINE. My brother went into the store to pick up the order and was asked to pay. The employee was very rude and would not give the food unless paid for AGAIN????? Why would we pay twice? Yes we had proof of purchase for the FIRST time we paid. The employees didn't care. SOOOOO We paid AGAIN. Got the food. Only 5 subs in the bag and there should be 8. My brother was told oh too bad they didn't come across on the online order so if you want those other subs you have to pay for them. SO HE HAD TO PAY THREE TIMES FOR ONE ORDER OF 8 SUBS AND STILL ONLY GOT 7 SUBS TOTAL. At the end of this my brother asked to speak to a manager and showed the three receipts and explained everything and she would not help at all and was VERY RUDE AND NOT PROFESSIONAL. So now we paid over $60 for only 7 subs and it should have been $23 for 8 subs. WOW!!!!!!!!!!!!!!!!!! I wish I could give...

Review:

I recently visited Penn Station, and my experience was extremely disappointing. The food I received was awful—completely unacceptable. The fries were old and even appeared to be molded, the steak tasted old and unseasoned, and the sandwich was noticeably smaller than it typically is. It was clear the order was rushed and lacked the quality I’ve come to expect from Penn Station.

To make matters worse, I did not receive the complimentary sandwich offered as part of the Bengals rewards program after their win. This entire experience was unacceptable, and I’m extremely dissatisfied.

I would like either a refund or a freshly made order that is prepared correctly. This visit did not meet even the basic standards of quality, and I hope management will take action to prevent similar issues...