Jeremiah's Italian Ice — Restaurant in Columbus

Nothing wrong with the taste. It’s the workers. I took my son in to Jeremiah’s @ Banks the other day. I ordered a strawberry + chocolate gelati for myself and I got him blueberry + vanilla. Immediately the girl says they don’t serve strawberry. I looked at her and then the screen. She said “hold on” and then looked and came back saying “I guess we do serve strawberry.” Then I told her again “okay great. A strawberry + chocolate gelati and also a blueberry and vanilla.” Get our stuff and I have strawberry + vanilla. By that point I didn’t want to make my 5 year old wait because we were both hot from being at the park so I just took it. It’s not a huge deal but frustrating when you pay for something and you don’t get what...

We arrived at the location at 12:15 PM, but they opened at 12:00 PM. We were informed that the machines for making the Italian ice were not ready yet and were asked to come back in thirty minutes. This is the second time this has occurred, and it’s evident that the staff did not properly prepare for opening. It’s disappointing that an Italian ice shop doesn't have its main product ready when customers arrive. I have never encountered this issue at the other location. Come on! I will not be returning to...

I ordered a cotton candy, they were out of nerds! I’ve never had to order it any specific way, this is how I received it with no cream or anything. I paid $6. I looked at it and asked if she could add cream because it didn’t have any- the manager at the desk (that took the order) told the employee no- once it leaves there’s nothing they can do. Instead of remaking it right… this is what I paid $6 for- my tiny daughter took two bites- no this is not how much was eaten! Lost a loyal customer. I...