Name: Chuck E. Cheese
Telephone: (925) 689-2808
Price range: $$
Rating: 3.8

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Posts

Alyssa McIntoshAlyssa McIntosh

I am absolutely appalled and disappointed in this place. We just got home after having my son's 4th birthday here. There was literally not a thing more they could have done to make this night worse. Our party was supposed to be from 4-6pm. We got there at 3:45pm like we were supposed to and they didn't even know which table would be ours. They didn't have a dedicated hosting for us, but we had to share with other parties for a host. They didn't even have a table ready till nearly 5pm. I had ordered the food with our host around 4:15pm and we were not served any food till almost 5:40pm. We only got two pizzas at this time even though I'd ordered 4. Took another 15-20mins for the adult pizzas. They had to keep asking me what my son's name was because the hosts were switching. One of them had to nerve to tell me that the party would still run smoothly and that we'd still get out on time because she wanted to leave for home right after the party. I'm sorry, but I'm paying for two hours, so I'd like my two hours. The bathrooms weren't even use able. Even single stall was absolutely filthy. (I have pics of every single one if upper management would like to see the deplorable condition this place is in.) The party stage was littered with supplies and looked terrible. It was 6:30pm before they even asked my son to do the ticket blaster. He didn't get a cape like the other four parties because they ran out... so my son who was talking about being a super hero at this place all week got a 'medallion' instead. They never gave us any silverware for cake and we had to rummage through the boxes on the front stage for forks for the cake and salad bars. They never even brought the cups for the adults at the party and we all had to share with the kids. After all this I spoke to the manager several times and she refused to even discount the party because she was allowing us to stay as long as we wanted... like we wanted to be there was long as we were because of that service. The 'hostess' that wanted to get out on time so badly only gave me a $4 discount because that's all she could do and she couldn't find a manager. We paid $200 for some of the worst service I've ever had and I honestly don't even think that should have been paid. I'm so livid beyond belief. My son's birthday was absolutely ruined. The stress free night of doing his party at this establishment was anything but.

Karen KindbergKaren Kindberg

Chuck E Cheese seems the same in every city to me. I always liked how they stamp a number on child and adult when you enter and they check to make sure your numbers match when you exit. This place was clean and games were all in working condition. Both my granddaughter and my grandson loves this place. They do have birthday parties where you get special time with Chuck E Cheese himself. Everytime I have been there Chuck E Cheese did appear and mingled with the kids. The food is not very good. The cheesey bread was the only thing I had that was good. They did have beer and wine for the adults at most Chuck E Cheese locations I have been to. The employees are just doing thier job and don't seem thrilled to be there. I am sure if you have older kids the cost would be more expensive but with small kids it only cost about $10 for a couole of hours of arcade game playing. The arcade games payout tickets. The better you play the more tickets you win. To redeem the tickets the prizes seem pretty worthless. I have been places where the prize you wanted was 50 tickets and you have 45 and they give you it anyway-not this place. You do need to walk around with the small kids- you can not see all the areas from the tables.

DCDC

Trampoline area (there are 3 trampoline squares inside): - $15 with any game purchase or $25 without a game purchase. Your child(ren) will get a wrist band and a pair of non-slip socks (they're required in order to jump). - unlimited jump time - must be UNDER 52"..... this is NOT posted on their menu/pricing sign (above the registers). We found out about the height requirements after we paid and went to the trampoline area (which was locked most of the time). Their staff was not informing the customers of this rule either, so they ended up having to refund people because their kid was over 52". I know the trampoline area is new, but they need better signage at the registers for the height requirements. And also, a sign at the trampoline area on when they are going to unlock it (since it was locked most of the time) because it seems like they were just randomly opening it up whenever they felt like it, then closing it up. Maybe a sign that says "we will open at x:xxpm for our next xx minute jump session" or something like that! When we first got there we asked the staff could they open it, they would say "I don't know where the key is" or "hold on" and pretty much ignored you after.

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Reviews of Chuck E. Cheese

3.8

(394)

1.0

9y

I am absolutely appalled and disappointed in this place. We just got home after having my son's 4th birthday here. There was literally not a thing more they could have done to make this night worse. Our party was supposed to be from 4-6pm. We got there at 3:45pm like we were supposed to and they didn't even know which table would be ours. They didn't have a dedicated hosting for us, but we had to share with other parties for a host. They didn't even have a table ready till nearly 5pm. I had ordered the food with our host around 4:15pm and we were not served any food till almost 5:40pm. We only got two pizzas at this time even though I'd ordered 4. Took another 15-20mins for the adult pizzas. They had to keep asking me what my son's name was because the hosts were switching. One of them had to nerve to tell me that the party would still run smoothly and that we'd still get out on time because she wanted to leave for home right after the party. I'm sorry, but I'm paying for two hours, so I'd like my two hours. The bathrooms weren't even use able. Even single stall was absolutely filthy. (I have pics of every single one if upper management would like to see the deplorable condition this place is in.) The party stage was littered with supplies and looked terrible. It was 6:30pm before they even asked my son to do the ticket blaster. He didn't get a cape like the other four parties because they ran out... so my son who was talking about being a super hero at this place all week got a 'medallion' instead. They never gave us any silverware for cake and we had to rummage through the boxes on the front stage for forks for the cake and salad bars. They never even brought the cups for the adults at the party and we all had to share with the kids. After all this I spoke to the manager several times and she refused to even discount the party because she was allowing us to stay as long as we wanted... like we wanted to be there was long as we were because of that service. The 'hostess' that wanted to get out on time so badly only gave me a $4 discount because that's all she could do and she couldn't find a manager. We paid $200 for some of the worst service I've ever had and I honestly don't even think that should have been paid. I'm so livid beyond belief. My son's birthday was absolutely ruined. The stress free night of doing his party at this establishment was...