Mi Cocina — Restaurant in Dallas

My experience here was not good. I was very disappointed. In all honesty, I can not under the 4.6 rating. Yelp has a 3 and even that is reaching. It was my first time at Mi Cocina. I was excited to go because it’s was on my “Dallas foods bucket list”. When my friend and I arrived I was asked if I could wait 45 mins. I instantly thought this is going to be good, but we were expecting the wait. Once we decided (10mins later) to get on the list, we spoke to the hostess. I asked if we could join the list. She confirmed 45-1hr wait time. My friend asked about the upstairs as another guest walks up and she turns and start speaking to them. I said excuse me can you please let us know if there is a bar upstairs. We would just get a drink while we wait. She made a face and scuffed as if we were making her irritated as she said yeah and gave us our buzzer. I felt unwelcome. We go up and have a bar drink. Meanwhile I ask a hostess how the upper level worked differently then the lower level because we’re on the wait list. She explained and we sat at the bar. We met Alfredo the bar tender who was amazing. We sat for an hour and 1hr and 15 mins and finally we went back to check for a table. The hosted at the bottom takes the buzzer and gives us a seat. Mean while it had gotten slower and many tables were open. We finally get to our table. The server brings water and someone brings chips so we ordered queso. We are just sitting for a while. Wondering where the server has gone. When she returns I ask did you get our queso order. She says oh yeah, I’ll go get it. So we asked if we could just order our drinks and food before she left again and did. Finally she returns with queso after waiting again. Then the drinks in which was one wrong. So we wait again for a while and she brings back the wrong food order, half of it tamales saying oh we ran out. I asked if she could just remove everything from the ticket so we can go. Our 2 hour parking had expired and more time had to be paid. She insist I speak to the manager. At this point I am frustrated disappointed and full of regret for even coming. The manager obviously didn’t care to hear it but she did fix the tickets still charging for one of the drinks which was fine. As we were leaving the manager and the 2 hostess were smirking said thank you have a good night in a sarcastic tone. I hate I went there. I will never go back and I hope no one else has to have a common experience. And if you do just go see Alfredo at the bar for an appetizer! The horrible customer service providers are on the ticket...

Glad I came to the web first…I had no idea the West Village location was closed! This is a new location and it’s very nice & spacious inside. Located in uptown and sits right on McKinney and Hall street. There’s a cool bar that sits upstairs with a limited menu…think appetizers and drinks. I ate downstairs in the bar area & I must admit I was pleased with my sever (Fiona) & the food was great as always. I didn’t think that I could like the mambo taxi anymore than I did but it must be the new margarita machines—very solid & tasty. Also, valet parking is available on Hall Street as parking is almost impossible to find nearby.

Here’s why I’m giving 2 stars….1) there was a waiter that kept walking by coughing & I never seen him wash or sanitize his hands. He just went on as if he wasn’t doing it. HUGE RED FLAG! While he wasn’t my server…it’s clear that management needs to address safety and sanitation with staff & make it a major priority! Cross contamination is real!! I don’t even like eating out much anymore & this is why!

2. I went to visit the ladies room and in search for it..I stopped two supervisors and/or managers (a woman and man) who were conversing & asked where the facilities were & they were so rude as if I were a bother. Excuse me..folks! It was just very off putting. Get inside the ladies room & there’s no toilet paper. Talk about adding injury to insult. Supervisors are sooo busy with themselves that the obvious things are being missed!!!...

During a recent visit to my sister restaurant for a night out, I took the initiative to introduce myself to the manager. Unfortunately, I was met with a lack of engagement and hospitality, as the manager did not reciprocate with a name or engage further in conversation. Instead, I was simply directed to the bar.

This experience left me feeling disappointed and undervalued as a customer. In my view, effective customer service involves more than just fulfilling basic requests; it encompasses building rapport, acknowledging patrons, and fostering a welcoming atmosphere.

I believe there is an opportunity for improvement in cultivating a customer-centric approach, starting with leadership. Managers play a pivotal role in setting the tone for the entire establishment, and prioritizing genuine interactions with guests is paramount to enhancing the overall dining experience.

Moving forward, I hope to see a concerted effort to prioritize hospitality and attentiveness to customers' needs throughout the restaurant. By fostering a culture of warmth and engagement, we can ensure that every guest feels valued and appreciated.

Thank you for considering my feedback, and I look forward to seeing positive changes in the...