Blue Sushi Sake Grill — Restaurant in Dallas

We came in for Happy Hour and had a very disappointing experience. First, our server brought an appetizer as a “gift” for our first visit. Then, we were deciding between two Happy Hour rolls, and he offered to surprise us, which we agreed to.

When it came time to pay, he told me a total of about $64 and handed me the device, which showed standard tipping options of 20% and up, but I did not see an itemized breakdown. The charge ended up being $80.54—well above what our Happy Hour items should have totaled (around $45)—so I asked for a receipt.

When he brought the receipt, he explained that the gifted appetizer was 100% comped. I also noticed that he had chosen a roll from the regular menu without our consent. The receipt showed a total of $54.67 (not the $64 he had told me) and a charge of $80.54. The tip was not shown on this receipt. I pointed out the discrepancies—if the total was $54.67 and I selected a 20% tip, the charge should not have been $80.54. Even though I tipped on the total (including the gifted item), there was still a significant overcharge, which appears to include an unauthorized tip.

The manager then brought a new receipt showing a total of $54.67, a tip of $13.42, and a charge of $68.09. He said he wasn’t sure why the first receipt showed $80.54 and did not acknowledge that a correction had been made. The pending charge on my card is still $80.54, while the receipt shows $68.09—indicating the total was adjusted without explanation and remains incorrect.

The entire experience—from being misled about the roll choice, to the inclusion of the gifted item in the total without explanation, to the inflated and unauthorized charges—felt deceptive and scammy. I agreed to pay based on the total I was told, which was inaccurate. I called the manager afterward to elaborate on my experience because there was a clear disconnect in person, and while he thanked me for my feedback, accountability and transparency were still lacking.

Clear communication, honesty, and accurate billing are essential for good customer service, and unfortunately, this experience did not meet...

Disappointing Service at Our Go-To Sushi Spot

My boyfriend and I have been loyal customers at this sushi restaurant for over three years, it’s our go-to spot. Unfortunately, our most recent visit was disappointing due to poor service.

When we arrived, it wasn’t as busy as usual, and I noticed there were at least three sushi chefs preparing food, so the kitchen didn’t seem short-staffed. We sat down, and my boyfriend ordered calamari while I stepped away for a moment. When I returned, we had been waiting for our server for a while. My boyfriend was getting impatient since we had seen other waiters passing by multiple times, but ours was nowhere to be found. We eventually had to ask another waiter if they could get our server to come over.

I ordered cucumber, nigiri and two rolls to start, but the wait for our food was unusually long. Our rolls weren’t even brought to us by our server, the hostess delivered them instead. Meanwhile, we noticed other tables receiving much more attentive service from their waiters. We wanted to order a third roll, but once again, our server was nowhere to be found, so we had to ask someone else to take our order.

After a long wait, our server finally returned to ask if we needed anything, but by that point, we had already placed the third roll order with another staff member. The wait for the last roll was just as frustrating, and the whole experience became unenjoyable. At one point, my boyfriend noticed our waiter bartending instead of checking on his tables.

Tired of waiting, I went up to the hostess and asked to have the last roll packed to go. This visit was far from the great experiences we’ve had before. The food itself wasn’t the issue, it was the constant waiting and lack of attention that made the meal disappointing. Hoping this was just an off day, but it definitely left a...

I would like to start by saying I never leave reviews so I felt this was imperative. I visited this location today 10/20/24 around 8pm. I love Blue Sushi & am a repeat customer weekly in the Birmingham, AL location in which I was extremely excited to learn that there were locations in Dallas. During my visit at the McKinley location I had an issue with a drink. I ordered the cucumber jalapeño margarita. This is the drink I order with every visit so I am aware of how the drink should taste so I also ensured my guest that it would be perfect for her as well as it was her first visit with the restaurant. Our drinks did not meet expectations. My first one seemed watery, I told one of the servers who was only dropping off food & she told me the bartender probably didn’t shake the tin enough. They remade both drinks. My guest , again, was not satisfied! She is also a bartender. My remake was better & tasted more consistently with what I’m used to. No one came and check if we were satisfied with the remakes, we had to hound down someone to the table. The server had notified the manager & she said he was going to remake them himself & she also added he would come talk to us. He did not. Very disappointed in this location’s customer service. The bartender was our server & his service was also poor as he didn’t even bring up our drinks being terrible or anything with any visit at the table. I will conclude this saying I have been in the service industry & worked for a nice corporate restaurant brand & I know when you can tell that the workers don’t care. I will add pictures to show the drinks & where my drink & my guest drink looked very different. She ended up getting a raspberry mojito after her 2nd drink was still terrible. & I will also add a couple of photos from my last couple of visits In...