Range Restaurant — Restaurant in Denver

I was in Denver for the National Apartment Association and needed a location for a 60-minute executive breakfast meeting near the Convention Center. The meeting was with the Chief Marketing Officer, Chief Revenue Officer, and Chief Executive Officer of the largest and most reputable company in their space. We were meeting to discuss a partnership that has the potential to increase the revenue of each of our companies by 25% in the first year. When I found The Range I saw that it was in a Renaissance Inn and that it opened at 0630. It seemed to be a perfect choice. After checking the Google reviews, I scheduled the meeting. I called The Range at 7:30 to confirm it was open and reserve a table for 4 people at 8:00 am. I arrived at 7:45 and found the doors locked. After trying the doors several times and looking for others, I called the restaurant. The same person I had booked the reservation with said that he saw me and would come unlock the doors. Apparently, they had forgotten to unlock the exterior doors. The doors were unlocked as my first guest arrived – 10 minutes early. The CMO and I chatted before the CEO and CRO arrived. After they arrived, we made our way to the host stand and were seated at a table beside a large metal column uncomfortably restricting my ability to move my left arm. It was around 8:02 when we were seated. As soon as we were seated we were asked if we would like to order. I suggested that we start with water and coffee. About 3 minutes later someone else came by and asked if we were ready to order. I replied that we had just sat down with our menus but were waiting for water and coffee. About 10 minutes after than someone came by with water, and asked if we would like any coffee. The CEO stated that we had been waiting more than 15 minutes for coffee. Someone finally brought the coffee, asked if we needed cream. We said that we would like cream and they never returned. After several minutes of waiting and asking staff as they walked, by the CRO sitting beside me got up, walked behind the host stand and came back with cream. One might think this was the end of the embarrassment, but this was a tragedy of Shakespearean proportions and continued. When we were ready to order the waitress took the order of our CEO and wrote it down wrong. She confirmed it, he corrected, and she wrote it down wrong again. She confirmed it, he corrected, and she wrote it down wrong again. The previous sentence being repeated was not a mistake. The CEO ordered 2 eggs, medium, with pork sausage patties and nothing else. After telling the waitress our orders multiple times and confirming that she finally got it right, we went back to our conversation. When the food arrived every one of us had something incorrect with our order. I ordered wheat bread with my omelet and was given potatoes. The CEO’s eggs were overcooked, he was given bread, and turkey sausage links. Looking at my watch I noted that we were served 45 minutes after ordering. It was now 9:15 am. I needed to ask for the check, as our food was being handed to us because I had another meeting at 9:30 am. After about 5 minutes of waiting, I tried to waive down a waiter, but he did not come to the table. I stopped the next staff member walking past the table and told them that I needed the check as soon as possible and needed to leave for another meeting. No one brought me the check. At 9:35 am, when I was already late for my next meeting in another Marriott property 1.5 blocks away the CEO offered to pay the check for our group so that I could leave. Can you imagine inviting the Senior Leadership Team of a major privately held company for a breakfast meeting then having to ask them to pay due to the poor service of a restaurant that you selected?!? Thankfully our meeting was productive between trying to chase down your staff, but I have absolutely no clue what the bill was, who paid it, or if...

range is truly your home. The beautiful dining room is welcoming and comfortable. The staff heeded my reservation request for a quiet corner where my blind, autistic son would be comfortable. The waitstaff was beyond professional, organized, knowledgeable, and friendly. My husband, who is a quiet guy and perennially overlooked, was stoked that the waitress noticed him! We ordered the festive holiday gin and cranberry drink for everyone as this was our daughter’s 21st birthday feast. The drinks were beautiful and bright. For apps, shrimp and crab cocktail and duck confit poutine (next time, I’m ordering this for myself as an entree, it’s too good to share). The crab was sweet and fresh, the shrimp cooked perfectly and they were huge! The cocktail sauce is abundant, more than needed really, and it was just a standard horseradish cocktail sauce. I don’t like horseradish much, so we wiped the sauce off and ate the meat. Entrees were lamb shank Shepard’s pie, the ribeye, the habanero bacon burger, diver scallops, and bison meatloaf. The meat was largely missing (or hidden?) in the shepards pie. The steak was a buttery , perfect med rare and the potato dauphinois was magical! The bacon burger and huge potato wedges are perfect for a big eater. The scallops were seared to perfection, though no one ate the quinoa risotto as it tasted and felt a bit like cold oatmeal. The bison meatloaf was more bison than loaf and the flavor and texture were exquisite great potatoes in that dish too. Dessert was caramel torte with fruit and the pumpkin cheesecake. To both I say More Please! We will be back. $365 to feed five with one cocktail each and a $50 tip. Home home on the range is the place to eat...

Can't comment on the food because we never got that far. I made reservations for an 8pm dinner on a Sunday night. We showed up a few minutes before 8 and checked in at the host stand. The man said they weren't ready to seat us and they have two bars we could wait at. He never even looked up from his screen to acknowledge us or point us toward the bars or say how long it would be. We didn't want to drink before dinner so we went to wait in the lobby. We saw 2 other parties who also had reservations check in at the stand and also get turned away back out to the lobby, 10 minutes later we popped back in to check. Now there was a different woman at the stand who claimed we hadn't checked in. As we were stating that we did, the original gentleman came over frazzled & stuttering that we had and he forgot. We were told it would be a while before we could be seated. (What is a while?) That is when I looked around the room and counted 6 clean & set tables that were empty. Again we were dismissed, given no clear information. I get that restaurants get busy. I get that kitchens get backed up. I understand if our table isn't ready at 8pm on the dot but this was getting ridiculous. We check in one more time & were told "sorry, "they" make the decisions." Who is they?? Tell us something. Offer some explanation for that fact that we're 30 minutes past the reservation and there are 6 empty tables, and other parties pacing around the lobby in the same situation. Offer us a glass of water. Something. After the third checkin with the same frazzled run around we decided to leave. Heard good things about the food but if service is that much of a mess we...