Harbor Docks

I have served tables before in my past, so I know how rude customers can be. But that isn't every customer. I have never experienced such a rude staff at any restaurant before this one. I came here with some older friends and my kids. There were 9 of us in total. One of them is 89 years old. My kids are very well behaved and I always get compliments about their behavior. We drove an hour so that we could enjoy the outdoor view that was advertised on Google. The trip over was very pleasant and we were all in high spirits. However, that soon changed as soon as we walked into the door. First we asked the hostess if we could sit outside, and in a very rude tone she responded with, "we do not have a table outside for that many people", and she also said besides that, it is a thirty minute wait to be seated outside. The manager just so happened to be walking by and overheard everything and had us out there in about 5 minutes. Then we got settled and were blessed with Amber's presence. I had previously called and asked if they could accommodate a special dietary request. I told the person on the phone that we could not have shellfish touch our food. They said not a problem, just mention it to your server. When I mentioned it to Amber, she acted as if it was a problem and while tripping over her words, told me they could change gloves, but could not guarantee anything else. I've never had this kind of response and if they had been courteous enough to tell me that ahead of time when I called, we could have gone somewhere else so we would not have been such a bother to them. Then when the 89 old lady, who is a sweetheart, was trying to order, Amber repeatedly sighed, touched her forehead and looked up to the ceiling in complete frustration. All the while, making gestures to make her anger as obvious as possible. I realized her attitude and attempted to help the lady order her food, but because my friend didn't exactly understand one of the items in the menu she continued to get frustrated. Then the other older lady was trying to figure out what she wanted, and Amber lost her patience with her as well. She had zero tolerance with mistakes with our table, was very rude, and then marched off and never returned. Even when I politely tried to help the ladies order trying to assist the impatient server. Instead, they sent another rude server. She then tried to tell me what happened with Amber, not actually being there herself, and when I mentioned she was rude, she cut me off and said, "She was not rude, let's just move past this." Over dramatic is an understatement. We were never rude to them, they just have no patience with elderly people. If you can't handle something like an elderly person being confused nor accommodate dietary needs, then Daddy's little princesses need to go home or get a job not working with the public. I tried letting it go and not giving a bad review, but their behavior was so unnecessary and people need to know what to possibly expect when deciding to come here. I thought maybe she was just having a bad day, but the hostess and two servers having the same rude behavior isn't a bad day, that's just bad attitudes towards particular clientele. I then, after the mediocre meal, thanked the manager for the expedited seating and mentioned how Amber and the other server was rude, and without even wanting to hear our side of the story, said that we got her flustered. No sir, we didn't get her flustered because we were in great moods, unless our mere presence made her angry. You just don't have the guts to put your staff in order. I was planning ahead to give at least a 20.00 tip on top of the gratuity because as I said before I've waited tables in the past and i believe in tipping. However, if it weren't for the grat, it would have been the first time I walked out without tipping at all. I'll not be returning to this establishment and would never suggest this place to anyone else.