Cafe Rio Fresh Modern Mexican — Restaurant in Federal Way

I'm very disappointed with this place now, I have always like the food and I have been in 3 times for the last 2 weeks, first time I ordered nachos and asked for shredded cheese and queso together and it was delicious the way nachos should be though half of the chips at the bottom did not have cheese, so today at 1:37 pm I came back to order nachos and told the staff to make sure that cheese be spread enough and same thing I want shredded cheese and queso. The staff said it will be extra charge for the queso, I was surprised and told him that last time I was not charge, and he insisted about it, i don't want to argue because the lines is already long and thought that I just mention it to the cashier, when I told her Jami the cashier she also insisted that I be charge extra, which really I don't get it, I ordered NACHOS! cheese is necessary! the fact that the menu does not say that you can only choose either shredded cheese or queso, that means its misleading! I have always ordered salad or burrito and never that I have asked extras I even don't put a lot of ingredients to my order but when I make a choice of 2 cheese in my nachos I get an extra charge! really! The staff is so unfriendly! and does not give good service. I used to remember that they greet when you come and is enthusiastic to serve customers, now the new staff just is disappointing. Sad to say that I will not come back again, since I don't want to think of the extra charge everytime I will order Nachos. It's a first for me to write a review because my experience today made me really upset, if you are to charge extra be consistent! and more over post a detailed ingredients per item so customers know if they are putting extras that is not included in the...

I used to love this place and would get it every time I'm in town but I don't know what happened.

I took my mother here yesterday to pick up dinner for herself for that night and the following night. It was maybe an hour before closing.The manager started helping building the two orders and mistakenly thought the order was done. We get to the cash register and I'm like I still have to order but I can go back through. The cashier said no its OK, we can ring you up here. So I tell her the first part of the order and she calls it to this employee. He's black, I tried to get his name but more about that later. She has to explain to him why he needs to make a quesadilla before he goes to make it with an attitude. I proceed to tell her about the burrito but they are out of steak so I ask about the brisket. She asks him and he looks to which he responds "Unfortunately". Instead of playing telephone between the two employees, she says to just go back to the line and he'll finish. I was so taken aback by his service and attitude, I had to go back again to get what I forgot because he rushes you. I don't know if the other employees find it cute, the cashier kinda laughed at the answer, but it's definitely not. My mother informed me, he's always like that. Unacceptable.

I called today to get the employee's name so I wouldn't have to describe him and still have yet to receive it. The first two times I called the phone "disconnected", the third time I got catering that transferred me to the store but the manager was doing catering (and the phone didn't disconnect while talking to him). I've seen a couple of reviews referencing a black male employee which is most likely him.

Completely...

Ordered to go. I wish we had taken photos of the food so you could see for yourselves, and we talked about taking photos as we stood looking down at the (literal) pig slop in front of us, but it's been a rough week already and we just wanted to endure through the disappointment to fill our stomachs so we could finally get some sleep.

What I mean by pug slop: It seems like they added water to ALL of the food. Made it very liquidy and disgusting, which was awful considering the food was of very low quality already and looked like it came from a couple of crackheads who got together on a bender and decided to throw together a pop-up Mexican restaurant run out of a trashed camper.

My husband ordered a burrito with no enchilada top, but they added an enchilada top anyway. Really the least of the problems. His wrap was soaked through and done wrong, so he had to open it up, and upon doing so, found more pig slop inside. He decided to grab some of our existing tortillas and make a few smaller burritos out of it to make it more palatable. While eating, he starts gagging and pulls a LIME SLICE from his mouth. I got a burrito bowl and could hardly take five grueling bites of the slimy slop before throwing in the towel and downing a bottle of Pepto. I'm sure this food will give me bowel or stomach cancer in a number of years, if I don't end up expelling my innards before then.

This place and its food is an insult to not only Mexican food and food in general, but an insult to the sanctity of...