Burger King — Restaurant in Four Corners

We arrived approximately at 9pm we tried to have dinner at this location which sign on the door says it is open until 10pm. When we arrived, there were people eating in the restaurant and others being served at the counter. Since the Burger King app has extra discounts, I downloaded the app and ordered from the app while the other family decided to order directly at the cashier. My order from the app was placed between 9:09 and 9:10. When I approached the cashier to wait for what I had ordered to be delivered, an employee told me (in Spanish) in a very rude way not to order online, to which I replied that I had already done so beforehand because no one told me that it could not be done. While she was saying this, she was attending to our family friend by the cash register. The orders were: 9.09/9.10 my order by the app 9.10- 1/2 order from the family that was with us by cash register 9.13- 2/2 order from the family that was with us by cash register. As you can see, all three orders were placed at almost the same time, from inside the restaurant but by different means. After a few minutes, the employee who had initially told me not to do it through the app (to which I replied that I had already done it before she told me) delivered the order to our friends and told me that to receive my food, she had to go outside and give it to me through the Drive-Thru (when my order had been placed at the same time as my friends and they did get it delivered to them). I replied to him what is the inconvenience of delivering my food there, if I came in when the door was open and at the same time as the family that was receiving the order, they ignored me. Meanwhile, people kept coming into the restaurant and YELLING at them to leave. One of the employees even accused my friend that she was the one who unlocked the door (as if that wasn't enough abuse). My 8 year old daughter started crying because she was hungry. I asked them to please cancel my order (because the APP DOES NOT GIVE ME THE OPTION TO DO SO). My husband asked them the same thing and the manager, dressed in gray and no name tag) replied that she wasn't going to do anything because she didn't charge us, let us figure it out. I insisted that I couldn't do it through the app and at that moment I just wanted to leave with my money, I didn't care about anything else. My husband told them that he was not going to leave until they delivered the order or refunded the money and went to sit down. At that moment, the attendant, without saying a word, called the police. Yes, she used such an important public service for the community to vent her anger and impose her "authority" (if we can call it that) just because she had to "win". Clearly the solution was always in their hands and they did nothing to solve it. While all this was going on, I kept asking them to please, to the point of total denigration, to help me cancel my order so I could get my money back and leave, all the employees who were there ignored me. They were so eager to ignore me that they would not even open the door to another family who wanted to leave because they had already finished their dinner (yes, there were still people inside the restaurant and we could be leaving too if they had given me my order). When the police arrived they handed me the order behind their backs to make it look like they were behaving appropriately, something that was always in their power and done just for appearances. It was approximately 9:30pm, I spent 20 minutes begging for cooperation to leave with my money. Five officers for their call, completely unnecessary because we had done absolutely nothing. The police officers were completely polite to us, asked us if they had solved the problem and apologized, something I would expect from the female employees who treated us like garbage. Of course we apologized to the police officers for using their valuable time for an out of...

Absolutely awful experience. The employee working the register (who said he was the manager) was TERRIBLE. We had two young children with us and the employees were all using profanity. It was so bad one of our party members spoke up and asked them to quiet down. The employee working the register took our order and incorrectly charged us for random things like slices of cheese, etc. I also never received my drink with my meal. When I went back to the register to ask for a refund on the randomly charged two slices of cheese (just $.40) the manager/register employee told me I asked for it. I NEVER asked for cheese and I didn’t even receive it actually on my CHICKEN sandwich. Why would I even order sliced cheese on it? I asked for a manager because of his attitude and he said he was the manager. I told him just give me the refund. He then refunded my entire order (unbeknownst to me). I asked if I needed to sign the receipt he handed to me and he, again, didn’t respond. I repeated myself and he told me no. I walked away and joined my family. I sat there with the kids as they began eating their kids meals and the manager/register employee came stomping over demanding/threatening we give back the food because he refunded everything. I immediately went back to the register with him to pull him away from the kids/family. This is when things took a turn for the WORST as this “manager” attempted to berate me on charging for cheese. I was very stern with him and told him all I wanted was a refund for the cheese that I did NOT order and did NOT receive. I didn’t understand what was so hard about that simple request but his attitude took this to an entirely different situation where he made my family feel threatened. He began raising his voice with me and I cut him off. I told him to take care of the (now long line) guests waiting to place their orders. He and I could deal with this situation after. After I walked away my friend that was with us watched as he and all the employees talked about me and carried on and on about the situation. Absolutely ridiculous and unprofessional. I decided to call Burger King customer service while in the restaurant to ensure the General Manager/Regional manager/whoever else in the chain of command reaches out to me about this situation. I cannot even begin to explain just how TERRIBLE this experience was. None of the employees were wearing name tags and all of them were improperly wearing...

This is a very sad story. I’m 63 and have experienced a lot through my life, but this was very rear and sad!

My son and I are working next to the Burger King for the last four weeks. We have been repairing, and repainting the gift shop store next to it. As we’ve been there I’ve gone next-door to the Burger King and bought food and use the restroom periodically as was the case this evening. I bought food earlier and I use the bathroom evidently three times as I was told during this situation. Anyway I came back over before it closed and the doors were locked. And was met by a young man at the bathroom door which he had just locked. So I asked him if you would please open it because I need to use it, and he said no. Then he said I’ve seen you’ve been over here three times, not understanding why that mattered I asked again I really need to use it please open the door. He walked away and refused to even acknowledge me any further, so I asked for the manager. The manager was actually preparing a meal for a couple that were standing there with us at the Countertop and she seeing and hearing everything told me no that the inside was closed. ( previously about a hour before this young woman had taken my order and served it to me ). So it’s closed? But you’re still serving food as all five of us are standing there. ( even the couple didn’t understand and looked at them like why, and I asked again ) I’m asking if you would please let me use the restroom, I have to go to the bathroom really bad. She said no we’re closed. The first thing that came to mind is and I don’t agree with it is that you’re not purchasing anything there for we have no obligation to let you use our bathroom. When a senior citizen is denied access to relieve themselves we have come to a very disconnected society. Please see my receipt below.

We’ve gotten into very bad time when they’re so little appreciation or concern for others. Prayerfully someone from management will please encourage these two employees to develop some...