Grand Lake & Lifetime of Vacations Resort — Hotel in Four Corners

As a disabled Veteran traveling with a toddler and two other children, I am appalled by the unacceptable conditions and lack of proper customer service we encountered.

Upon arrival, we were placed in a room that reeked of a foul odor. Despite immediately informing your staff, nothing was done to move us. After investigating myself, I found the source of the smell—a soiled carpet in the far rear room on the right. It was only after I insisted that a staff member come to the room to experience the smell and see the soiled carpet that we were moved.

The new room, while not as odorous, was still far below acceptable standards. The furnishings were outdated, lizards were entering the room, and the smoke alarm beeped incessantly throughout our first night. Additionally, condensation caused the return vent to leak, creating a hazardous environment.

Furthermore, the condition of the bathroom was deplorable. The caulk around the tub was crumbling, and the jets for the jetted tub had deposits and rust, which I had to clean before using. To my disgust, I also found long, stringy hair in the tub. The freezer and refrigerator were filthy, with visible dirt and grime. Even the white towels had hair remnants on them, indicating a lack of proper laundering.

On top of that, I found what appeared to be rodent droppings in the room. The sponges provided were cut in half to presumably save costs, raising concerns about whether sterile scissors were used. There was a hole under the sink in the kitchen leading to the tub area, cracked tiles on the floor, and hair in the side dresser drawer that did not belong to us. The floor and carpets were dirty throughout the room, and there were loose toilet tissue holders and electrical outlets that would not hold my iPhone chargers, further contributing to the unsanitary state of the room.

On the second day, I requested a broom to manage the mess, especially given that we have a toddler crawling around. I was shocked to be informed that no brooms were available for guests and that housekeeping only cleaned on Wednesdays. This information was not provided at check-in, nor was I told that I needed to specifically request housekeeping services.

To make matters worse, we woke up Wednesday morning to find the hallway flooded with water from the AC leaking from the ceiling. We left for Disney and was unable to inform the maintenance of the leak because we were out all day and hoped the housekeeping staff would see that we attempted to clean up the leak with our body towels to clean the floor because no cleaning supplies were provided. With a toddler, this situation was not only unsanitary but also dangerous. We gathered the trash and placed the soiled towels in a pile, expecting them to be retrieved and replaced during the scheduled cleaning on Wednesday. Instead, we returned to find the room in the same state. The front desk staff then informed me that it was my fault for not specifically requesting a cleaning, despite her previous assurance that cleaning was done on Wednesdays.

When I expressed my frustration and concern for my family's health and safety, the front desk staff was dismissive and unhelpful. She mentioned that she didn’t need the job and was only working for extra money, showing a complete lack of empathy or responsibility. She even blamed me for not leaving on the first day if I was unhappy and insisted that it was my fault for not knowing I needed to request specific services, despite the lack of clear communication at check-in.

The excessive trash left in the room caused my toddler to trip and hit her head on the hard tile floor, which caused her to bite her tongue and draw blood. This incident could have been easily avoided if the room had been cleaned or even if the floor had been swept when I...

We spent a week during vacation with 2 older children. It was a great experience. The property is well kept and the staff is very professional. We had a 2 bedroom, 2 bath unit with full kitchen. Both bathrooms had large jacuzzi tubs. The master bedroom had a queen bed with a screened in balcony. The 2nd bedroom had 2 twin beds with a screened in balcony. The unit has likely been updated in the last 5 years.

Pros: Decent fenced in pool (not large). There's a 2nd pool further away from the office. Lake with paddle boats, fishing, playground, tennis courts, and sun bathing chairs near lake. Property is quiet, clean and well maintained. Front office provides towels and fishing poles if needed. Felt very safe, low traffic although the property sits on a very busy street. Lots of restaraunts and gift shops in walking distance.

Cons: Our unit was outdated with low end updates. Cabinets had wallpaper that was peeling off. Stove was spray painted to cover obvious wear and tear and the microwave. The beds were the biggest issue. Clearly very worn and caused us a great deal of discomfort. The kids were sinking to the middle of their beds and complained about how miserable they were at night. The master was worse with the noisiest, hard mattress I've ever slept on. Would compare it to a prison cot. The living room furniture was hard and we couldn't sit on it long. Spent most of our time away to avoid the uncomfortable setting. Owners should be required to update their units every few years with quality furnishings and appliances. Noticed I was charged 2 deposits on my credit card. They hold security deposit for week so I will follow up on...

I had a wonderful stay at the Grand Lake Resort in Kissimmee, FL, close to Walt Disney World and many other attractions. The resort impressed me with its charm. Despite being an older property, the accommodations were quite comfortable. I booked a one-bedroom unit for my 2 adult sons and myself, finding both the pull-out bed in the living area and the king-size bed in the bedroom to be quite comfy. Whipping up a great breakfast each morning in the kitchen was a breeze. The air conditioning worked well, and we didn’t need to set it too low to stay cool. The bathroom featured both a large bathtub and a walk-in shower, which, by the way, had a great shower head for tall folks like me.||||I’d highly recommend this spot for your next trip to the Magic Kingdom or any of the other nearby resorts. The staff was outstanding, promptly accommodating any requests for extra towels and such. Every time I visit Orlando, I make it a point to swing by Celebration, which is just a fifteen-minute drive from the resort. It's got a great vibe, awesome restaurants, and a beautiful lake to walk around. Adding to our adventure was a surprise visit to Gatorland! It turned out to be a blast for all of us, offering a unique and memorable experience. A tip: make sure to get a toll pass from your car rental to make zipping around Orlando a breeze. I’ll definitely be coming back...