Masala & Curry — Restaurant in Glenwood Springs

I recently had the misfortune of visiting Masala and Curry Restaurant at Glenwood Spring Colorado and was met with an incredibly rude and disrespectful customer service experience. The incident that unfolded left me appalled and utterly disappointed in the lack of professionalism displayed by the staff.

Upon entering the restaurant, I expected to be greeted with warm hospitality and attentiveness. Instead, I was met with a dismissive attitude from the moment I stepped foot through the door. The server assigned to our table seemed disinterested in assisting us and displayed a lack of basic courtesy.

However, the pinnacle of this dreadful experience was when I had a minor issue with my order. Rather than addressing the issue in a professional and polite manner, the server responded with an astonishing level of rudeness. Incredibly, they even had the audacity to tell me, "Don't come back!" Such an unprofessional remark completely crossed the line and was utterly uncalled for.

Customer service is an integral part of any dining experience, and the way it was handled at this Restaurant was utterly deplorable. As a paying customer, I expect to be treated with respect and courtesy, regardless of the circumstances. Unfortunately, this establishment failed to meet even the most basic standards of customer care.

In conclusion, my experience at this Restaurant was nothing short of a disaster. The rude and disrespectful customer service exhibited by the staff, coupled with the lackluster overall experience, has left a lasting negative impression. I would strongly advise potential diners to consider alternative options, as the appalling treatment received here is simply...

First note bait and switch. When you get your bill you find out that every price has been increased by $1 on the menu. They had excuses as to why they hadn't reprinted menus or just simply crossed it off given that each menu page was simply an insert.

Franklin there's no excuse. And it doesn't look good so warning to anybody that eats here. Your bill will not match with their menus says.

The food was mediocre at best. Very American or white people Indian food where they throw a little bit of heat in something and call it delicious. Having eaten Indian food all across the country I can tell you this squarely sits in the bottom. There was little to no depth of flavor in the chicken tikka masala outside of spice. It wasn't too spicy there was just no other flavors. The sauce was fairly runny and the strips of chicken were more akin to a Chinese restaurant preparation than what you would expect from an Indian food restaurant.

The rice was incredibly pedestrian and not typical basmati as you again would expect from an Indian food place.

Most disappointing was the vegetable samosas. Without seeming like I'm coming down too hard on it they were basically the same thing that I get out of freezer section of my grocery store. The mint chutney that goes with it was also tasting as if it was straight from Kroger.

I went in with high hopes based on the good ratings but left feeling ripped off and unsatisfied will not...

I can't recommend this place more highly. It has it all... 1.) The food is incredible...the best Indian food I've eaten at in the U.S. [Comparatively - I've eaten at many Indian restaurants in the Denver metro area, one in New York city, and several throughout Indiana and Michigan]. It is on par with Indian food I had at a 5 star restaurant in London. The food is fresh and has a wonderfully complex balance of flavors. My husband and I ate dinner here and it was so good we had our leftovers for breakfast the next day and then were craving more that night for dinner. 2.) The atmosphere is fun (but not too loud), interesting (without being overwhelming), and relaxed. 3.) The service was literally the best I've received anywhere. The wait staff works together as a team so you never have to ask for more water or an extra napkin...you just look up and the staff sees you and asks if you need anything. They are friendly (with a ready smile) not only with you but with each other...but don't talk your ear off. 4.) It was kept clean. When people left, the table under them was swept and the top was wiped down well. The bathrooms were swept and kept up. The front was swept and kept up.

I can't wait to get back to Glenwood Springs to visit this...