Glenwood Hot Springs Lodge — Hotel in Glenwood Springs

I had made reservations through the hotels web site. I picked the military discount rate when i booked it. |I am a disabled veteran that has had two major back surgeries. I have to always wear a back brace when i walk. I cannot walk very far because of the pain and fear of falling.|Upon arriving to the resort after a 7 hour drive. When me and my wife walked into the lobby to check in; there was a bald guy with glasses at the desk arguing with pissed off customer. As I waited for my turn in line, the irate customer went outside. The bald guy then said he would help me now. As soon as he started the irate customer came back in. |The balled guy went straight to his irate customer. As i waited for his to finish with the irate customer. A younger kid working the front desk , who looked like Justin Bieber asked if he could help me. |I said that the bald guy was helping me and he just rolled his eyes and said for me to go to the front desk. He took my drivers license and immediately see that it said i was a veteran, told me “Thank you for your service. |So he got me set with my room and i asked if there was shuttlle that would drive us a block down the street. Him seeing how muck back pain i what is experiencing and how I was having trouble walking. He said yes, no problem.|This young man explained everything we needed to know about the breakfast and pool hours. |At that time the bald man had finished up with the irate customer and focused back on me and the young kid. I asked the young kid about what time does the gym opens. The bald guy got up and said that it would cost me an additional $28 a day just to use the gym. I have never seen any hotel or resort that makes you pay to use their gym.|He said that it would’ve been free, but I got the military discount which doesn’t allow me free access into the gym. |I asked the young kid where we should pick up the shuttle to take us that block down the road. The bald guy interrupted again saying that you’re not allowed to take a shuttle down even a block. He said it’s only meant for taking guests either to the swimming pool or to the train station. That train station is only a block or so away. He asked me if we were going to take the train anywhere and I said no and he said well you have to walk there. I couldn’t believe what I was hearing and I said you’re gonna make a disabled veteran who is in pain and hard to walk walk all the way down there myself and he said yes.|Then I went ahead and just left the hotel and started walking down the road. |So later that afternoon we went to our room which was extremely small. I have stayed at many five star resorts and hotels and I’ve never seen one this disgusting since I paid $414 for the room. |There was no blow dryer in the room and our bathroom door was so messed up that you could not even shut it. I took a pic of the door which I will post with this review. The room had a musty smell to it. It was impossible to sleep at night because children running up and down the hallways outside our room all night.|So when we first went to the mineral pools we went to go try out the cold plunge and the other hot poles on the upper part. We noticed that in the big warm pool, there was no one in it. As we went into the pool, it was so disgusting. It was a blanket of dead mosquitoes and bugs floating everywhere. and my wife were so gross that we just left that pool. I would say for the hotel resort to invest in at least a pool net to scoop up some of the gross bugs.|Then when I went into big pool when walking down the steps to enter the pool, I stepped on one of numerous pebbles and sharp rocks that were just laying loosely on the bottom of the pool. The one I stepped on was so sharp it cut the bottom of my foot. |The free breakfast consisted of scrambled eggs or a McMuffin that tasted worse than anything you could get from McDonald’s. Plus I have never heard of any hotel or resort that only gives you 30 minute increments to eat. So if you have a large family with kids trying to get everyone fed before the time limit is probably impossible. |I would not recommend that restaurant the grill and go eat somewhere else.|I highly do not recommend staying at this so-called resort. It should not even be considered a five star resort. |After paying $414 for a single room for one night, I would suggest find...

I had made reservations through the hotel’s web site. I picked the military discount rate when i booked it. I am a disabled veteran that has had two major back surgeries. I must always wear a back brace when i walk. I cannot walk very far because of the pain and fear of falling. Upon arriving to the resort after a 7-hour drive. When me and my wife walked into the lobby to check in; there was a bald guy with glasses at the desk arguing with pissed off customer. As I waited for my turn in line, the irate customer went outside. The bald guy then said he would help me now. As soon as he started the irate customer came back in. The bald guy went straight to his irate customer. As I waited for his to finish with the irate customer. A younger kid working the front desk, who looked like Justin Bieber asked if he could help me. I said that the bald guy was helping me and he just rolled his eyes and said for me to go to the front desk. He took my driver’s license and immediately see that it said i was a veteran, told me “Thank you for your service. So, he got me set with my room and I asked if there was shuttle that would drive us a block down the street. Him seeing how muck back pain I what is experiencing and how I was having trouble walking. He said yes, no problem. This young man explained everything we needed to know about the breakfast and pool hours. At that time the bald man had finished up with the irate customer and focused back on me and the young kid. I asked the young kid about what time does the gym opens. The bald guy got up and said that it would cost me an additional $28 a day just to use the gym. I have never seen any hotel or resort that makes you pay to use their gym. He said that it would’ve been free, but I got the military discount which doesn’t allow me free access into the gym. I asked the young kid where we should pick up the shuttle to take us that block down the road. The bald guy interrupted again saying that you’re not allowed to take a shuttle down even a block. He said it’s only meant for taking guests either to the swimming pool or to the train station. That train station is only a block or so away. He asked me if we were going to take the train anywhere and I said no, and he said well you have to walk there. I couldn’t believe what I was hearing, and I said you’re going to make a disabled veteran who is in pain and hard to walk all the way down there myself and he said yes.Then I went ahead and just left the hotel and started walking down the road. So later that afternoon we went to our room which was extremely small. I have stayed at many five-star resorts and hotels, and I’ve never seen one this disgusting since I paid $414 for the room. There was no blow dryer in the room and our bathroom door was so messed up that you could not even shut it. I took a pic of the door which I will post with this review. The room had a musty smell to it. It was impossible to sleep at night because children running up and down the hallways outside our room all night. So, when we first went to the mineral pools we went to go try out the cold plunge and the other hot poles on the upper part. We noticed that in the big warm pool, there was no one in it. As we went into the pool, it was so disgusting. It was a blanket of dead mosquitoes and bugs floating everywhere. My wife were so gross that we just left that pool. I would say for the hotel resort to invest in at least a pool net to scoop up some of the gross bugs. Then when I went into big pool when walking down the steps to enter the pool, I stepped on one of numerous pebbles and sharp rocks that were just laying loosely on the bottom of the pool. The one I stepped on was so sharp it cut the bottom of my foot. The free breakfast consisted of scrambled eggs or a McMuffin that tasted worse than anything you could get from McDonald’s. Plus I have never heard of any hotel or resort that only gives you 30 minute increments to eat. I highly do not recommend this...

It was my mistake for not digging deeper into the reviews. I was in much need of a relaxing weekend, and thought a hot springs resort would be the ticket.

This isn't a hot springs resort. It's a mediocre hotel across the street from a warm public hot springs pool. The fact that the pool wasn't in some way connected to the hotel was a hassle. This information isn't forthcoming on the website, but I didn't dig deep enough I suppose.

Spent over $800 in total for the weekend and left feeling like I had wasted my money. The hotel itself is dated and getting run down. The employees were all very pleasant and accommodating, so this has nothing to do with them.

Here are some of my issues, which wouldn't be so much of an issue had I not spent so much on 2 nights to stay. We got the "wellness" package that included access to the hot springs and fitness center, "spa" products, and robes (not to keep):

-Every visit to the hot springs pool involved trudging outside and down a hill and around to the public entrance of the hot springs pool. This was especially annoying when it was blowing freezing wind. The return was a "private hotel exit" but amounted to an outdoor unlit staircase. We dried off as much as possible and wore our robes + warm gear and it was still a freezing trudge. There was one night the wind was rough, and we wanted to go, but looked outside and just decided it wasn't worth it.

-The pool closes at 9PM. By the time you finish your day and dinner and want to relax in the pool, it's closing. This includes the sauna and hot tub inside the fitness center. There is no hot tub or sauna or amenities at the hotel. The pool was warm and nice but I would have wanted it hotter. The "hotter" pool was small and indistinguishable from a large hot tub any resort would have. It was also always packed.

-The "spa" products were typical hotel bathroom products. The same that everyone who stays there gets. Making this sound like some kind of perk of the "wellness" package is false advertising.

-The hotel is dated and offers no room service beyond basics that a Motel 6 would provide.

-The "continental" breakfast at the grill was pathetic. I saw they had a griddle/grill going, and asked for 2 eggs scrambled and bacon. I was informed that they don't have eggs, just frozen egg patties meant to be put on breakfast sandwiches. Bleh. I understand times are tough and corners need to be cut, but this is just sad. Other options were cheap packaged pastries and items you would find at a public school cafeteria breakfast. Not many healthy options, if at all. No coffee beyond gas station quality stuff.

-Bed didn't have blankets, and none were in the room.

-Fitness center was run of the mill but also dated.

Overall it was fine, nothing horrible, but just not worth the price. I felt somewhat swindled given the information above and wouldn't return, nor would I recommend it to...