Terrible experience. I visited the resort on 06/02 with family I had not seen in years as I wanted them to have a good time and a relaxing and wholesome experience during their stay. I'd previously been here various times, and my experiences had been okay. After arriving, things were going good so far. After 4 hours on the road, the hot waters felt delightful. However, whilst sharing some moments with my family in the main pool, we were shocked by a lifeguard yelling at the guests to clear a section of the pool. Once they'd achieved their goal, two buoy lines were set in parallel on the waters while various employees gazed at that sectioned off area of the pool, and eventually, one of such employees, had to go into the waters wearing goggles and a pair of gloves while holding a pool net in hand. Various guests gazed in confusion and intrigue, just like us, while various others simply dismissed the scene. I was fortunate, or rather, unfortunate, to be one of those onlookers. My family and I were in sheer awe and disgust as we saw the lifeguard emerging out of the waters, with the net extended out. We were in disgust from seeing what was contained within such net. All onlookers were simply in disbelief from seeing various pieces of human excrement contained in the net. Feces infested water drops continued on falling to the pool waters as the lifeguard handed the net over to the rest of the staff in the surroundings of the pool. It must be said that while this incident occurred and afterward, the guests, including us, were never asked to exit the pool and every single person was still being allowed to swim among feces infested waters simply due to negligence from the pool management. Me, along with my entire family, decided to simply exit the pool promptly, try to get deeply cleaned in their subpar locker rooms, and simply go home. My 66 year old mother was feeling quite nauseous and revolted at such sight and the overall thought of having swimmed alongside human excrement. The administration did not compensate in any way, and their management of the situation was very disappointing as they just removed the buoy lines and still allowed new and current visitors, including men and women, children, and seniors innocently swim in hazardous, infected waters that, unbeknownst to them, could have given anyone any type of conceivable infection. An utterly irresponsible and negligent decision on management's behalf. The staff never gave any explanation of what was happening, it was all up to us onlookers to make the right choice. I was at least expecting an apology, but they could not even provide that. I simply expected better for having paid $500 in admission costs for my family. It was an utterly disgusting, horrid, revolting experience to me, my parents, my children, and the rest of my family.