Update: The hospitality liason called me to discuss my experience. He was very kind and appreciated my feedback. He said they plan to make some improvements to their spa services and solarium. I look forward to going back soon!

I feel torn writing this review but I feel it is important to share my experiences. First, I just want to say that the staff are all very nice, and I love the vapor caves. I have been many times. I also had the one of the best facials there done by Cindi.

Now, on to the not so good part. I hate to say it but DO NOT waste your money on getting a massage there. I have now done the massage twice now, and both times I was incredibly disappointed.

The first time I got a massage there I could feel on my skin that the MT was wearing gloves the whole time. It was uncomfortable on my skin and the noises the gloves made were annoying. When I booked a massage this second time around I even mentioned it and said if your staff wear gloves for their massages then I will just pass on the massage. I was told they would book me with someone who didn't which they did.

Now, including the tip I paid $140 for an hour massage that is actually only 50 minutes, because they need time to prepare for next clients. No biggie this is common practice.

My masseuse was running behind, and by the time we got started on the massage it was about 10 minutes behind schedule. As I am laying there on the table I hear the person's conversation in the room beside me word for word. Talking about their arthritis and literally their entire life story. I say to the therapist that the massage is not going to be enjoyable if all I can hear is people having conversations about their whole life. She says "I can ring the bell" which I guess is a way to signal to others to quiet down. This bell/signal is loud and annoying, so now, EVERYONE is interrupted by the bell.

The conversation next to me quiets to a whisper for about 60 seconds before they proceed with the life story. I am annoyed but what can I do? Then the MT flips me to my back where I am blinded by the bright a** sun staring directly onto my face by the open ceiling above me. This is almost more annoying than the conversation at this point.

The MT's massage movements felt very rushed. When she was done she left the room for me to get dressed. When I glanced at the clock I was surprised that she had ended the session at the 50 minute mark even though she got started 10 minutes late. So ultimately I paid $140 for a 40 minute massage that was "asian massage at the mall worthy at best" and once again I walked away feeling like I had completely wasted my money, and we are not talking about $10 on a salad I hated.

The solarium, which is a room to relax in, is not very relaxing either. It could be relaxing but again there is a huge skylight that makes the entire room so bright that you need sunglasses just to actually be able to lay down and relax without being blinded.

When I ended my day, I mentioned to the staff that my massage was not good, and that all I could hear was people talking the whole time. He said that the staff encourage a personal connection to clients and that they “have the space they have” I was not asking for a refund or any kind of discount, which wasn’t offered anyway, I was just trying to give honest feedback. So to be told “they have the space they have” was basically like saying “what do you want me to do about it?”

The space is ABSOLUETLEY not set up for massage AT ALL. They are charging high end resort prices for a massage that you would expect to get at the mall. Thankfully the area for the facial was far away from everything else, and was in a quiet and relaxing room with ambient lighting.

I will go back here, only because I enjoy the vapor caves so much, but I will NEVER do any of their spa services aside from a facial.