Chick-fil-A — Restaurant in Houston

I am thrilled to upgrade my previous one-star review of Chick-fil-A to a glowing five stars, thanks to the incredible new team. My recent visits have been nothing short of delightful, and I’m so happy to hear the iconic lingo “my pleasure” from the staff, a signature phrase that epitomizes their exceptional service.

The new team has transformed my experience with their warm hospitality and attention to detail. Every interaction is positive, and the friendly demeanor of the staff makes each visit enjoyable. The efficiency and professionalism displayed by the team have renewed my faith in this location.

Thank you, Chick-fil-A, for assembling such a fantastic team. Keep up the great work!

This was my prior review:

I visited Chick-fil-A at the Galleria mall, on June 28th at 09:22AM , but unfortunately, my experience was quite unpleasant. The staff seemed disinterested, lacking the friendliness and politeness that Chick-fil-A usually prides itself on.

Additionally, the efficiency of the service was notably poor. My order took an unusually long time to be prepared due to the cashier that took my order placed it under a name that was unrecognized. While one employee was packing orders, orders were not handed out until 7-10 other customers were waiting for them. They had the items ready in the bag sitting out for over 5-10 minutes as the staff congregated. After receiving my order, the employee was very disingenuous with the situation and laughed - going back to congregate with team members. The overall disorganization and lack of attention to detail made for a frustrating experience. Given the reputation of Chick-fil-A, this visit was particularly disappointing, and I hope they take steps to improve their service and efficiency...

Beware of ordering ahead of time on the app. Since using the app to order ahead of time, my food order is usually incorrect and since I catch it before I leave, now what I noticed today is that they gave me a faulty cup that is pricked all the way around so my drink spills slowly. I was wondering why my napkins were soaked after placing my drink on top. Video enclosed. This staff doesn't like orders ahead of time. They look annoyed when you show up to ask for your food and they've had to place it on their PickUp shelf. They should discontinue this service if it pains them and they're going to give faulty cups. That's unprofessional and a bad customer experience.

I used to frequent this Chick-fil-A as I was seeking to eat their salad more often. I used to walk up to the counter to order but sometimes the wait would be too long for the time I'm allotted for lunch. Since then, I've used their App to order food ahead of time so it's ready by the time I get there. As I've stayed above, beware of ordering ahead of time. I no longer feel comfortable ordering at this location. I fear that they'll start doing something to the actual...

For the first time ever and for the past two month, the chicken has been tasting cheap, old and definitely not clean It has an extremely unpleasant flavor.

Chick-fil-A is the number one fast food in America at least that’s what I believe in now it’s going under the dream. It took me a month and a half to write this bad review. This is how much I love Chick-fil-A and I hesitated so many times not to write a bad review, and this is not about the service. It’s actually about the chicken flavor. I thought it was just me in the beginning, but then I start hearing my family and my family friends talking about the same thing the chicken has unpleasant flavor. It taste like it’s old or it taste like it’s cheap chicken it taste extremely bad I took one bite and felt like I was going to throw up and nuts not with every time I purchase an order it’s like 50-50. You might get it good or you might get it bad it didn’t used to be like this before. It was always good. 100%. What’s going on with Chick-fil-A food come on man this place used to be my favorite place to go eat and now...