Panera Bread — Restaurant in Jersey City

I LOVE PANERA SO MUCH. I used to be a catering manager and the food is to die for. No lie. I also loved my job. So… I need to say, I know how all the food is meant to be prepared. My discrepancy is that the food is always missing items or ingredients. I know it’s a bunch of young folks working there, and I get it’s their first job or second job etc etc.

However , managers, pls check ur associates work. 9/10 times I order food, ingredients/items are missing. I know I can get my money back and all but I choose not to. I would like you folks to teach your staff the ins and outs of great service… Please 🙏.

When I get a frontega, I don’t want my basil to be missing nearly every time. When I order tomato or French onion soup, I would really love my croutons. I can’t remember the last time croutons were included in my soups when I order those two soups. PS…. Ima Client that gets delivery… so I. Can’t just go back to the counter.

I just ordered yesterday. My name is Lindsay. I called the store to make sure croutons were in the order. They said yes. However, sadly, no croutons when the order areived :( . Seems silly, but it’s important to me, with all due respect. The croutons honestly… no lie… NEVER come in my to-go orders. very sad

My point is…. Things that seem so simple, honestly make the meal sometimes. I remember working there and thinking people wouldn’t notice if ingredients were missing …. But honestly YES THEY DO

please step up on the missing ingredients. Especially the missing sides (apple, chips, bread … omg so many times I have had meals with no sides for delivery) Everything else is great. I promise. But pls teach your coworkers to add all...

This is so far the worst customer service I have seen in a restaurant or fast food in NJ. After delaying our food because of their mistake for thirty minutes, we had to ask them twice what happened , almost every customer came and left, turned out we weren't in the system. They finally found our food order, after ten minutes we got our food . But a moment after we sat down, someone asked us to leave, because they need to clean, it was 7:45 -50. (Store clothes at 8) . Then we said where we can sit? then he said outside. We went outside, sit down, thirty seconds later someone came and said you can't sit, we close at eight . And it wasn't even eight yet.

We had a kid with us for ducks sake. Then we explained what has happenex , she said she doesn't care and a guy, came back said he is the manager, a guy in his thirty, dark hair, and with uniform, and told us if we don't leave, he will do this and that. I mean we are talking about a few minutes just to finish our food. He stayed for five minutes to explain/shout on us while we could have finished our sandwich by then.

The whole situation was murky and felt like the store folks presumed something about us, like racially or ethnically. And we needed only one table and we normally clean after ourselves. I mean seriously?

WORST customer service ever, Never will come back unless PB corproate responds to this...

To Whom It May Concern,

I am writing to formally report highly concerning and inappropriate behavior exhibited by an employee at your establishment, Sammantha Montalvan. It is with urgency and seriousness that I bring the following issues to your attention.

Sammantha has displayed grossly disrespectful and unacceptable conduct while on duty, including but not limited to spitting in food intended for customers. This is not only a severe violation of health and safety standards, but it also demonstrates a complete disregard for the dignity and well-being of others. Such actions are absolutely inexcusable in any workplace, especially one that serves the public.

Additionally, her behavior has repeatedly crossed the line into inappropriate territory. She has created a hostile and uncomfortable environment for those around her, with conduct that undermines the professionalism and reputation of your business.

Given the severity of these actions, I strongly urge immediate investigation and appropriate disciplinary action. I believe that termination of her employment is necessary to uphold workplace standards, ensure customer safety, and protect the integrity of your organization.

I am willing to provide further details if needed. Thank you for your attention to this...