Through the Looking Glass — Restaurant in Jim Thorpe

This is the most racist, slowest-serving, and worst-tasting restaurant I have ever been to.

I’m sorry to leave such a review, and I want to acknowledge that the hostess who seated us was very nice. However, the rest of our experience was absolutely unacceptable and incomprehensible.

We dined as a group of eight, which was indeed the largest group at the time. However, having more people is no excuse for such poor service. If your restaurant cannot accommodate large parties, you should set a limit on the number of guests, rather than responding to a polite inquiry about our order (after waiting for over an hour) by saying, “It hasn’t been an hour, just 50 minutes.” For the record, from the time we sat down and took our first photo to when the first entrée arrived, 68 minutes had passed.

We ordered nine entrées in total, and here’s what happened: • Two steaks ordered medium-well were served well-done; another steak ordered medium was nearly fully cooked. Not only were the steaks overdone, but their taste, texture, and quality were completely inedible. • Seven burgers arrived, but five of them—including the fries—were stone cold. One burger was completely missing, and when we asked about it after an hour, we were told it was ready but, since we didn’t want to wait, it would be canceled. Yet ten minutes later, it was brought to us—hot. If a burger can be served hot in ten minutes, why did we wait over an hour for cold food? I can confidently say that McDonald’s or Burger King offers better, faster, and more affordable meals than what we endured.

What made this even worse was the lack of communication. Nobody came to explain the delays or to kindly ask for our patience. Yet we noticed other tables receiving polite updates, being told their food might take some time but would be worth the wait.

The most infuriating part of this experience was the attitude of one server. While she was courteous to other tables, she stepped on our small dog, did not apologize, and even rolled her eyes at us. Later, she was seen whispering with another table and glancing at us in a way that felt hostile and discriminatory. If your restaurant is not dog-friendly, you should simply say so, rather than treating customers and their pets with such blatant disrespect.

The entire experience was a downward spiral of disappointment, shock, and anger.

We demand an apology and fair treatment. If your restaurant cannot provide basic courtesy, professionalism, or edible food, you should not be in the...

The atmosphere here is both quirky and cool, and the staff seemed polite, expressing their apologies for the wait times. The staff insists that "it's well worth the wait," but the real question is: is waiting over an hour for food truly worth it?

After placing our breakfast order around 10:40 AM, we eagerly anticipated a plate of fluffy pancakes and crispy bacon, but alas, time marched on. In fact, it marched so slowly that I'm convinced we slipped into an alternate universe, where time doesn't exist and food is just a mythical creature. By 11:45 AM, we were staring at the menu again, now featuring lunch items, and questioning whether breakfast is merely a figment of our imaginations.

To make matters worse, the entire experience felt like a tourist trap--no pun intended--where dreams and appetites go to die.

So, if you're looking for a place where you can enjoy a leisurely meal that may or may not arrive before dinner service, this gem is for you. But for me? I'll be sticking to an actual looking glass, where at least I know the reflection of my breakfast is not just a cruel joke. Never again. Nope.

Edit** we walked down the road to Antonio's pizza, the place was packed but managed to find one empty table. Upon sitting down our order was taken within 2min. Our food then took 10min until it came out. We were blown away! Antonio’s...

Don‘t even bother to visit this place unless you want to be treated rudely. The waiters were rude and arrogant, unable to take accurate orders or listen properly. One waiter even stepped on our dog and didn’t bother to apologize, instead rolling their eyes while we tried to address the issue.

On top of that, the food was trash. We waited 50 minutes for a couple of burgers and steaks, but out of three steak orders, two were made wrong, and the steaks were as dry as bark. The burgers and fries we received were cold, and the overall quality of the food was extremely poor.

If you’re looking for a good dining experience, don’t waste your time and money here. This place is a complete...