• Not stroller friendly / No tolerance for car seats either with unclear communication
• Overcharged us
• Served the main course before the appetizer
• Lied to us / Rude Manager
• Staff is courteous and food is good but nothing beyond expectations

We were 6 adults and a 2 months baby for dinner on 07/28/2024. At the arrival the Manager told us strollers were not accepted at the table and they could store it for us or we would have to take wheels off. I explained this was a special car seat-stroller with wheels we couldn't take off but we could fold these up (Evenflo dual shift). The manager said OK and let us in, and we respectfully folded the wheels when we arrived at the table (Commercial picture attached for the example). We thought it would be smart to ask if we could change table to be seated to the table behind where we would place the baby car seat in the corner so it would not bother other customers or the staff but the Manager told us the other table was reserved. After we left the restaurant, we realized so many things went wrong in this place so we decided to call them to ask if we could reserve a table. Over the phone, the Manager said no table could be reserved. After we told her we just had dinner there and she lied to us, she ended up saying she remembered us with the stroller and we didn't respect their policy, then she hung up on us. If you do not tolerate the wheels of a stroller running into the aisle before we folded these up at the table, then please be clear in your communication and ask to fold these up before you take us to the table. Also stop lying to customers regarding table reservation...

They overcharged us for an ingredient in the Big Sur burger. Their Menu clearly shows ''cheese of your choice'' amongst the list of included ingredients. No extra fee is listed for the Big Sur burger in the current menu but they still charged us (Picture of menu attached). Another burger on the menu is actually listed with 'extra ingredients' and prices to add those extras. If you charge extra fees, make sure you mention it for all related items into your written menu. This doesn't make it a honest business. Well, we substracred that fee off the tip...

We first ordered an appetizer but the main course was served first. We realized the waitress gave the same appetizer to another table that ordered food after us (but was given the appetizer before us) and we assumed it was given to them by mistake. They briefly apologized but did not charge us for the appetizer. We appreciated it but a free basket of fries is not that amazing after the overall negative experience.