Dining Like Royalty at Casa Rosa: A Love Letter to Exceptional Service (And Edmond) Dining out is so much more than eating—it's a whole experience. The lighting, the company, the clinking of glasses, the laughter drifting from nearby tables. But above all, it's the service that can make or break the night. Recently, at Casa Rosa, everything clicked into place—but one person made it unforgettable: our phenomenal server, Edmond.
A Warm Welcome with a Side of Charm
From the moment we walked into Casa Rosa, it felt like stepping into a fiesta hosted by someone who genuinely wants you there. The decor is vibrant, the atmosphere lively but never chaotic, and the lighting? Instagram-ready without blinding your date. But the real magic began when Edmond floated over to our table like a beam of sunshine wrapped in charm.
His smile wasn’t just for show—it radiated sincerity, like he actually enjoys his job (imagine that!). In a world of robotic greetings and forced smiles, Edmond’s warm, magnetic energy was a breath of fresh guacamole-scented air.
Edmond: The Psychic of Service
Let’s talk about next-level attentiveness. Edmond didn’t just check in—he appeared with Jedi-like timing. Never intrusive, always present. Water glasses? Never empty. Questions? Answered with finesse. Need a laugh? He had those too. It was like being waited on by someone who moonlights as a mind reader and stand-up comic.
Edmond didn’t just serve us, he guided us through an experience with the elegance of a maître d’ and the vibe of your favorite cousin.
The Oracle of the Menu
We were torn between several mouthwatering options—Casa Rosa isn’t shy with the flavor bombs—but Edmond calmly stepped in with recommendations so precise, you’d think he wrote the menu.
His passion for the food was infectious. He didn’t rattle off descriptions—he sold them like a culinary poet. His eyes lit up talking about the house guacamole and queso fundido (spoiler: both incredible). And don’t even get us started on the carne asada and shrimp enchiladas. Each bite felt like a chef’s kiss delivered personally by Edmond’s good taste.
Memories Served with a Smile (and a Candle)
Just when we thought the evening couldn’t get better, Edmond noticed we were celebrating a birthday. Cue the surprise dessert, a candle, and an enthusiastic rendition of “Happy Birthday” that somehow didn’t feel awkward—just sweet, hilarious, and perfect.
It’s the little touches like this that stay with you. Edmond didn’t just serve us dinner; he crafted a moment, a memory, a story we’ll retell with a smile.
Casa Rosa: The Perfect Stage for Service Excellence
Let’s not forget: the restaurant itself is stunning. From the bold colors to the cozy seating to the music that sets the mood without hijacking the conversation, Casa Rosa knows how to create a vibe. But it was Edmond who made it feel like our place for the night.
A Standing Ovation for Stellar Service
In a world where great service can feel like a throwback to a bygone era, Edmond is the rare reminder that hospitality still lives—and thrives. He was professional, personable, and passionate, the golden trifecta. You could tell he wasn’t just doing a job—he was creating joy.
Final Verdict: Five Glorious Stars
To sum it up: Casa Rosa dazzled, but Edmond delivered. He turned an excellent evening into an extraordinary one. If you’re heading there (and you should), do yourself a favor—ask for Edmond by name. Your night will thank you.
We walked out full, happy, and already planning our return. Because when someone makes you feel this welcome, this seen, and this satisfied—you go back. Five stars, a standing ovation, and a heartfelt thanks to Edmond and the Casa Rosa team.
Pro Tip: Celebrating something? Even if you’re not, make a reservation and still ask for Edmond. Every meal with him feels like a celebration. Trust us—you’ll want to...
Read moreMy experience here wasn’t my favourite, it was a Tuesday night.. it was drizzling outside so the rooftop was closed and it wasn’t as busy.
We got there around 8ish, closer to 9 with 3 persons and another 2 joining in. On entering we were greeted with a lovely young lady, but going further in we approached the staircase and was met with a grumpy security guy. I inquired if we were able to go upstairs before proceeding as we were going for dinner. He said yes, as we had my mum with us, I inquired about an elevator as she is unable to climb stairs. The question seemed to have bothered the him, but was directed to the elevator. The gentleman who entered with us, young guy with locs, really nice and very approachable. Informed us that the kitchen closed at 10.
I approached the host for seating, at the time our group was waiting for two others. We were told that we had to wait for our entire group before seating. I understood that as if it’s a big group and we want everything going in at the same time etc.
Keep in mind the kitchen was closing at 10, we waited at the bar ordered a couple drinks and waited for our group. Literally a min before the rest of our group joined us, we asked if we could get the table as it was a bit after 9 and didn’t want to rush nor miss the cut off for the kitchen.
As it was closing at 10, attempting to be mindful and considerate of the time.. and mind you the place was not as busy and there was quite number of seats available. It was not over packed, and relatively slower, as it was a Tuesday. When our group was finally together, I approached the host to get our seat and he was distracted for a min or two because he was taking a photo WITH another customer.
A bit annoyed, as we couldn’t get seated even with most of group our with us. I understand that there may be some reasons that I may not be aware of, but sometimes common sense should overpower process.
We got seated, Fernando (I believe was his name) our waiter was nice - at that point service was quick as they were closing in a bit. Food was ok, nothing spectacular that’s worth mentioning.
Our group had:
Shrimp and birria tacos, elote, corn fritters and catch of the day, trio dip with tortillas.
Drinks ok, nothing worth mentioning. Didn’t get any pictures as it was pretty late by the time we got the food, and of course it was nearing their closing time so we didn’t get dessert.
But I knew it was a bit late, and there was a birthday in our group… unfortunately we weren’t able to get a birthday dessert as the kitchen closed. We didn’t get a BTW warning, “our kitchen is closing if you want to order anything else.”
We were wrapping up, the waiter brought our table the cheque and within less than 5 mins the same security from downstairs came to the table to tell us they’re closing.
I don’t feel like this was a place to come back to, I’d give it less stars but don’t want to discredit the one or two people that made the experience okay.
Only got a pic of the what was in...
Read moreWent here yesterday afternoon with my family. We all got our IDs out at the door and the guy waved us in. We went to the bar on the rooftop and spent $50 on drinks (bartender did not ID anyone). A security guy comes over to our table and asks to see my son’s ID. He is 22 but looks young, so we did not think anything of it and actually got a laugh out of it because it happens frequently. The security guy shines his special light on his ID and inspects it carefully then walks away with it. We are assuming he thinks it’s fake and is going to ask someone else’s opinion. At this point we’re still kind of laughing and teasing our son about his “fake” ID. The guy soon comes back with another guy. They inspect the ID together and then ask our son to come with him. No explanation to us or him, they just make him come with them. A few minutes later I get a text from my son saying that he’s been kicked out for having a fake ID. My husband and son-in-law go downstairs to find out what’s going on, and my daughter and I stay with our $50 in brand new drinks hoping he’ll be let back in. The original security guy walks by and we stop him and ask him what’s going on. He says the ID is clearly fake and that it doesn’t have the “yellow star” that all Kansas IDs have. We try to reason with him and tell him the ID is in fact, real and it DOES have the yellow star. But this guy was going to die on his hill that it was fake and he was rude as hell.
Meanwhile, downstairs, my husband asks to speak to the manager, and the manager calls a head security guy from their security company to come to the bar and check his ID. He looks at it for 10 seconds and says “this is real.” So my son is allowed to come back in and finish his drink. Oh and his ID clearly has the yellow star they claimed it didn’t.
The manager was very nice and apologized for the “misunderstanding.” There was also a nice woman upstairs who was apologetic but also said that she thought maybe the reason they originally kicked him out was because he was over-served (he was on his second drink of the day), and also then said that if they suspect a fake ID, they have to escort him out for “safety purposes.” He was a kid with his parents in a bar on a Tuesday afternoon, not with a group of underage friends, so I’m not sure what they thought he was going to do.
Neither of the security guys offered any kind of apology…no “sorry about that” or anything. No offer to pay for the drinks. Nothing. As if their rude behavior is completely acceptable and just part of a normal day. I understand people trying to do their job, but if you’re not sure about something, ask someone who is. And when you find out you’re wrong, a simple apology...
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