Barolo East — Restaurant in New York

I sat outside where a sign noted the area to be active for service. However, it took roughly 15 minutes before one of the managers asked if I could be helped; he did not approach me, simply called out from the restaurant to mid street where the seats are placed. The lack of professionalism and unwelcoming tone starts the rating at 2 stars. I was then taken to their patio where it was not crowded, the temperature was perfect and atmosphere was calming; less of a family place, rather more suitable for a romantic moment or professional meeting. The patio was clean and tables stripped per service. I asked the assigned waiter--Andry (phonic spelling)--for suggestion in soup (priced $9 ea.), main course, wine, and desert selection. He was knowledgeable of ingredients for different dishes and pairing of wine for each. I chose the asparagus soup, which I do not recommend as it was bland and...not memorable. Lentil soup's texture and flavor was either great or the change from disappointment made it better. Tangy. Fettuccine with Bolognese sauce is always safe choice; pasta cooked to perfection (al dente), sauce was lightly seasoned allowing the meat and sweetness of tomato sauce to standout. And do not leave without having an espresso or their ice cream and apple crisp desert. Fresh...enough said. Ohh...and do not skip on their bread and sundried tomatoes that is placed at the table. Overall, a 4 star rating for good food and great service provided by Andry. The missing star is for bug in salt shaker, bacteria buildup in bathroom sink, and unwelcoming tone of manager when...

Review is a bit late but we finally settled from traveling. We visited on 1/1/2024 for dinner and the whole experience was wonderful. The host was welcoming, and our waiter Paolo walked us through the menu, offered insight to the dishes and was very kind and attentive. The atmosphere was romantic, white table cloth, candle light, very elegant. Our food- oh my gosh our food- amazing. From the bread and dipping sauce, appetizers, salads, to the main course and dessert. Everything was so, so good. I really can’t express it enough, the pasta was amazing and I come from an Italian family, I mean it, it was so good. And their Parmesan!!! So good. Maybe I over did it on my dish but it was yummy. We didn’t have to travel to “little Italy” for classic Italian, this place is it. Bolognese might be a simple dish, but theirs was more than just delicious. I never finish a dish before my boyfriend but this time I did, it was delicious, and if I lived in NY I’d be there again right now. Thank you so much to the staff for making our first dinner as an engaged couple memorable, and thank you to the kitchen for such a...

We were looking for a place to see old friends who wanted to meet up for dinner outside in December near Grand Central. In October I called Barolo to inquire about the patio and the manager assured me that it would be warm enough. I made a point then that it was essential we be seated on the patio. But when we arrived, we were told they gave our table to someone else and they put us out on the street under one heat lamp. Half of us at the table were freezing, the street was noisy, and the food was mediocre. When the waiter replaced my cutlery in between courses they gave me a set that had been sitting outside and was freezing. Who wants to eat their dinner with chilled cutlery? Worse, rather than apologize they insisted they tried to call me that day to tell me they couldn't seat me on the patio (despite my reservation 6 weeks prior) and when I showed them that their number was not on my phone, the manager rudely said, "So you think I'm lying?" Overall very...