La Vera — Restaurant in New York

Terrible service, i placed an order on their website, got an order confirmation through text and email and when i came in store to pick up they said they had no records of my order. I showed them the receipt and they said i had to call the number which was the number to their store, but the guy kept saying that he didn't receive the order even though i have a receipt with their address and information. I told him i already got charged for the order so where is it but he said la vera is a company and he doesn't know, which wasn't helpful at all because theres no main number for la vera. I ended up leaving without my food and called the other locations to see if they got it by accident but they were just as rude. I ended up going online to dispute the charge and called the number listed on my bill which was for 9folds, the platform la vera uses for their website. The guy on the phone was really helpful and agreed that he saw my order was received and it was to the this location so he should have it. He told me he will refund me and will call the restaurant to see what's going on, he mentioned their fax may be broken. The fact that the guy in the store was not being helpful and defensive was so hurtful because i just wanted my pizza. I literally showed him proof of my order and he turned me away, not even willing to help or look into it any further. Don't order from here because they will turn you away if they're having system problems and it's not your fault, but you will be the one to suffer...

Absolutely disgusting customer service. I went last Wednesday to grab a slice of pizza and a drink, I sat down and was there for more than 45minute on the phone with a client when Roberto/Rumberto (if that even is his name) called for my attention and told me to leave because I had been there for more than 30 minutes, I looked around to see if he was speaking to me and he was, since I was the only one in the restaurant. He continued to raise his voice at me saying that I needed to leave since I had been there for too long and that I was taking up seating. I then asked which guests seating I was occupying since the pizzeria was empty. He continued to tell me to leave and I said I would not unless he showed me the sign that states paying guests have a seating time limit. I then asked to speak to a manager and he claimed to be the manager and would not give me any upper management contact info. I called later that day and the person on the phone claimed the manager had already left. I called again today at 12:05 to speak to anyone from management about the incident and I believe Roberto/Rumberto answered and when I asked to speak to a manager he said he was the manager stating "what do you need, i am busy...talk" and before I could explain the reason for my call he hung up. I called their other location to see if I could get a hold of their management but no one could give me any information. Ridiculous behavior & ridiculous...

Eating a slice of pizza from here is like getting kissed on the mouth by a greasy Italian named Vinny that your mother told you not to hang around with but you couldn't help yourself. How could you? Vinny drives a motorcycle and lifts weights and in the Summer time his hair looks so good. Even thinking about him now makes that magic doorway between my legs quiver with excitement. I know Vinny is a bad boy but maybe that's what I like most about it. When he stares at me his eyes are filled with danger and I love me some danger on a lonely Saturday night. Sometimes he'll take me for a ride on the back of his bike and when that engine roars it feels like he's a lion roaring in lust. Vinny and I have done so much together, he makes me feel so dirty but so good. My mother screams at me when I come home from a late night out with him but that just makes me want him even more. When I tell Vinny about my problems at home he just puts his finger across my lips and kisses me. His mouth and hands help me forget about how much I hate my life and in those deep hours of the night my heart starts to crumble in his hands like parmesan cheese. I want the heat of his red pepper flake kisses and I want to wake up laying next to him, my mouth covered in pizza grease and my body feeling like a day in church with the AC broken. That's what this...