Smallcakes Cupcakery Newnan — Restaurant in Newnan

For my husband's bday, we thought we would get cupcakes. So my son and I went in to scout them out. He has late stage EOAD, and sweetness is one of the few things he can still appreciate. We placed an order for a dozen cupcakes tomorrow and bought an extra "wedding cake" cupcake and a "stuffed cookie" to sample today. They were delicious. The girl working the counter was very polite, thorough, patient and running things single-handedly. God love her. BUT!!...when we were given the "Rewards" card, we were only given credit for buying a single cupcake. WHAT??? Nothing for the cookie? The other dozen cupcakes for tomorrow? We spent $59.31! I got an entire two tiered cake for $10 more at a bakery when he turned 60! When we queried about this craziness, she expressed how she wonders the same thing...why is credit for pre-ordered cupcakes not given - you are still buying cupcakes. When I asked who makes this policy? She wasn't sure. I asked about a manager...but one wasn't available. Further, there is a discount if you buy a dozen cupcakes, but not if you buy 18 cupcakes. Someone needs to re-evaluate how they want to show their appreciation. Especially when you consider that "Nothing Bundt Cakes" is literally in the same shopping area down the way, just past the Culvers and BJ's...and those things are delicious and adorable too. A "Small" 3min trip. Alternatives, something to think about, huh? I will see how I am feeling after we pick up the dozen tomorrow and evaluate some more of these flavors with my husband. For now, I would rather they never even mentioned the "Rewards Card." There is something hollow about it and it makes me feel deceived somehow and unappreciated as a customer. Again, right - down - the - street...you have other options.

UPDATE: When I picked up my cupcakes, I asked if this person was the manager... she said, "No, did I need a manager?" I explained the above. There still seemed to be confusion. A manager overheard from the back, joined the conversation and clarified. There is a place on the rewards card to click a larger heart for the full dozen, even on a pre-order, and she profusely apologized for all the misinformation. She even gave me two cards for free cupcakes as a "good will gesture" which was very nice of her. I've kept back one star for all of the confusion with both girls in the front. Also, the cupcakes were a smidge on the dry side. They should consider putting filling in all of them maybe. That was the only cupcake that seemed...

I just want to start off by saying that I'd originally seen this shop perform on Cupcake Wars, and that's what made me drop by... I've visited a total of three times now, and I've thoroughly enjoyed every cupcake I've gotten and the staff are always polite. However, the cupcake I received today has brought me to an entirely new level, an out of body experience. I am not a religious woman, but I was high-fiving Jesus in the clouds. I felt a little bad, I had looked at this coconut cupcake before, and I said "This girl looks basic." and instead vied for one of the specialty cupcakes. I mean, who'd pick her up, she doesn't have any filling, she's decked out in all white... She looked like she had the personality depth of a college girl who loves Starbucks and wear uggs and sweatpants every day of the year. But today, they were running low on choices and I thought why not? Let's give this underappreciated cupcake a go, maybe she'll surprise me, I mean I do like coconut... We took it home, and I dug my fork into that little wrapped treasure and the second it hit my tongue my body took over. I was dancing around my kitchen like a madwoman with a grin twenty miles long. I understand, you may be thinking I am crazy right about now, I mean it's just a cupcake.... But that cake was so moist, the cream so sweet, that coconut so tangy and crisp that the Lord himself would have to pray to make a better cake. I rate this 5 out of 5 - Out of body...

I placed and paid for my daughter's cake for her 12th birthday celebration. The order was placed 1 week before the event took place in Helen, GA waterpark and tubing. I came to pick up cake on Friday as agreed upon for Saturday's event. Long story short--- cake was not made! To make matters even worse, the order was not even found. Apparently the employee who took the order placed the paperwork in the wrong location and it was missed. I was livid!!! What was I to do with last minute mishaps? Yes, I could go to publix and pick up any cake but my daughter loves small cakes and wanted her birthday flavor cake. I was emotional, I was tearing up and trying not to take it out on the person assisting me as it was not her fault. The employee helped me by calling the owner and they promised to have the cake ready by 745 AM the day of the event as we were heading out to Helen, GA by 8AM. The owner came through at last minute for their mishap, took ownership of the mistake, refunded my money and provided the cake for the event. Even though, it was a rough emotional situation, I appreciate the owner acknowledging the importance of our event and correcting the mishap. The event was wonderful and the cake was Delicious. Thank you small cakes for taking care of...