Target — Local services in Newnan

Brenna was THE MOST AWESOME employee that helped me. She IS A SHINING STAR and Target is so lucky to have her on board. I just purchased a new home and have made thousands of dollars worth of purchases over the last 2 weeks. Today I returned to my favorite Target store to make even more purchases for my home, spending an additional $307.96. While walking around I noticed that MANY of the items I'd purchased over the last two weeks had gone on sale. I looked up Target's Price Match Policy and was happy to see that many of my purchases fell into the 14 day window. Unfortunately many of my items had been purchased over several different days, online AND instore. This looked to be a nightmare process for me, trying to get ALL my items Price Matched. Brenna was SO PATIENT AND REASSURING. She didn't seem the least perturbed at the tediousness of what I was asking her to do. She handled it like a pro, the complete opposite of her manager who was not involved in this process AT ALL, but very condescendingly walked by to look at me down her nose and say "Ma'am I just want you to know that EVERY purchase has to be within 14 days". I replied to her that it was but she cut me off to repeat very condescendingly, "Okay, but I just want you to know that it all has to be within 14 days". I just said okay because I detected the negative attitude in her voice and condescending demeanor, and Brenna HAD NOT called her over to assist her in any way. Brenna handled my Price Match all by herself and faster than I could have ever imagined. She kept everything in order for me, even when I was having a hard time keeping up with it myself. It was a total of 20 items on various receipts, and days, online and in store. Brenna was amazing. While I stood there watching her type away, I noticed that she had a little tag/sign on her uniform that said, "Please be patient with me, I'm autistic ". It brought tears to my eyes because she was being labeled as having this "condition", which gives people the impression that she is less than, when in fact she was more capable to handle my situation than her own manager. She was not less than. She is worth more than the manager that butted her nose where she had nothing constructive to offer, and didn't even lend a helping hand whatsoever. I wish there were more Brennas in this world. She completely put me at ease. Her attention to detail is exactly what my situation needed. Her manager didn't have half the capability that Brenna had, and I believe that's why she was so bothered by my Price Match request, which she had eavesdropped into. Whereas Brenna patiently and meticulously handled it like a pro. My total savings was $90.19! In this economy, who has that amount of savings available to them and would ignore trying to get that money back. Target is my all time favorite store. Newnan Target is my all time favorite Target location. Brenna is my ALL TIME FAVORITE HUMAN...

I went in Target at Ashley Park to return a booster seat that did not suit our needs. I advised the cashier at guest services that I no longer had the box, had purchased the item last year, and had started the return through the app and had a barcode. She sarcastically responded “well what are we supposed to do with it?” I ignored her comment and she proceeded to call another employee over and complain about the merchandise being returned and that she didn’t know what to do with it. She repeatedly said “I wish I could purchase something and bring it back a year later!”.. so I finally corrected her and advised that it had not been a year and that I purchased it in October. She responded smartly- “oh that was considered last year”. She then proceeds to continuously question the validity of my return because the process was started online. Her: “why are we returning this if she already returned it online?” Again, I had to correct her and let her know the return was not completed online and would only be complete once I brought it back in store. The other young lady also told her that if I had returned it online it would not allow her to continue with the refund. She kept going on and on even after the return was complete. I thanked the other young lady and left quite offended. Everything about the employee was offensive from the beginning and her comments uncalled for. I should’ve requested a manager but chose to leave without incident because I had my young son with me. Clearly target needs to do a better job at training their employees on both their policies and customer service in general. I shop there too often to be met with bad service because I decided to return something!

As a follow up on this- a young lady in corporate did email me back inviting a conversation. I responded expecting a call and never received one. This just shows you that the poor customer service is at the top as well. I can't even say that I...

My son wandered away for 2 seconds while I was in the front of the store looking at chalk for my children. I immediately started looking for him in the neighboring aisles and found another customer who saw my son and told me that a Target employee was bringing him to the front of the store. I went to customer service at the front of the store looking for him and the employee refused to tell me where they had taken my son. They never said anything over the intercom or made any attempt to find his parent. I had to ask 4 times before someone finally had me follow them, still not telling me where my son was. They took me to the very back of the store where an employee had my son all alone in the toy aisle. There were no other employees and no customers in that area. This is absolutely inappropriate. Even after all the controversy over bathrooms and gun carry rights, I still continued to shop at Target, but I will never ever bring my children in this store again. It is unbelievably inappropriate to take my son into an empty aisle by himself with no accountability and no witnesses and make no attempt to find the parent and refuse to tell me where he had been taken when I inquired several times. I also asked to speak with the store manager or to be given the phone number for the corporate office, which was also refused several times. When I finally got a number for corporate and called them, I told the person on the phone this whole story, at the end of which he asked "but did you find the cell phone?" I never complained about a cell phone! My CHILD, a 3 year old, was taken by your employee, no one would tell me where he was, and no one seems to have an issue with this...