Havertys Furniture — Local services in Newnan

On August 31, 2025, I went Havertys at the Newnan location to retrieve some decorative pillows I ordered back in April. I spoke to Tom the manager at the store and he informed me that the pillows were not there they were in Braseleton. I expressed to him that I spoke to someone a male in the store and they stated they would have the pillows in the store upon my return. Now I’m still waiting for my pillows. I recommend to Tom to compensate me for their mistake he indicated he would give me $45,00 and I stated they should be free. Tom also asked me to return the pillows that were made in error the wrong size back to the store. I went on to tell Tom I was interested in purchasing the buffet which was a part of my kitchen table previously purchased. Tom received a page in the store during the time he was assisting me which he left me standing there while he took care of another a customer during that time I am standing there and then I interrupted and told him I was not done inquiring about the buffet his remark to me was he thought I was finished, I conveyed to Tom I was not finished and told him I will not come back to his Havertys again. Today is September 3, 2025, and I am still without the pillows which I purchased outright. I have furnished my home with Havertys Furniture and paid in full: I felt so disgusted and disrespected as a customer and Tom behavior as a manager is very unprofessional. No has called to follow up with me about this. I am beyond frustrated with Tom’s lack...

I recently had an excellent experience at Haverty’s Furniture, thanks to two outstanding associates, Catherine and Chandler.

Catherine, the sales associate, was incredibly helpful in guiding me through my furniture selection process. She was knowledgeable, patient, and made sure I found the perfect pieces to fit my style and needs. Her expertise and customer-focused approach made the shopping experience enjoyable and stress-free.

Chandler, the design consultant, went above and beyond in helping me bring everything together beautifully. She expertly matched my sofas, materials, and rugs, ensuring that the entire space felt cohesive and stylish. Her attention to detail and eye for design truly made a difference, and I couldn’t be happier with the final result.

Thanks to Catherine and Chandler, my home now looks amazing! I highly recommend Haverty’s Furniture and these two associates for anyone looking for quality furniture and...

I have never been more disappointed in a company in my life. I ordered a sectional. They delivered the wrong piece. Rescheduled to send the right piece 3 different times and never was able to get it right. I finally decided I could no longer wait and wanted to return the piece of furniture. Now they are not refunding me for the full amount I paid and every time I call, I must explain the entire story all over again. By the time that everything gets settled they say they can't do any time until they hear back from the billing department or the store etc. but a week goes by, and nothing happens. So, I must call again and do it all over again. And then to add insult to injury they scratch my new wood floors during delivery. Easily the worst customer service I have ever experienced. I will never shop here again and if ever asked by anyone I will let them know...