Burger King — Restaurant in Ogden

9/2/25 pulled in and it was dark all down the side with a sign on the drive menu that stated pull up to the 2nd window to order & pay. I pulled up to the window sat there for 10 minutes beeped the horn & nothing. I pulled around front and saw someone in there working. Pulled back around up to the window & sat there beeping horn for 10 more minutes and after another 5 I finally got someone's attention. They came to the window & said sorry our grille don't work. We aren't making burgers. Wow, how hard would it be to put a sign on the drive menu or the window where they told you to pull up - order & pay at. I sure hope them hard working people with all the smarts in the world are making good money. I guess I'm the stupid one for waiting so long for nothing. After that I went to Burger King on 2nd Street. I ordered & pulled up to the window to pay & told them what had just happened. They told me that is messed up & no customer deserves to be treated like I had been at Burger King on 21st & Wall Ave. They told me that I should just start going to their store instead of where I had been & I will never be treated like that again as long as I go to Burger King on 2nd St. They said it's a different owner & totally different service. They threw in some fries & onion rings & large drink because they felt bad for me & I believe that my $50 - $75 per month spending at Burger King on 21st & Wall Ave, will now be spent at either 2nd Street or Riverdale ,or South Ogden.. A lot of messed up service & things have gone on while taking my business to Burger King on 21st & Wall Ave, for several years & tonight was just the right time to make me say No More. I will drive a few miles further just to not have to deal with that anymore. If I owned that store, I'd be surely be furious because the crew that I hired to satisfy customers & do a good job & keep them coming back is surely running people off & it will only be a matter of time until Ogden has one less Burger King. It's Inevitable. I'm not exaggerating, read the reviews. It's bad enough that BK no longer flame broils the...

Went in to order food, had some BK points to redeem for 2 bacon cheese burgers, the kid in glasses was more interested in playing on his phone and ignoring me, finally came over i asked if i can redeem the points at this location his response was i don't know man just order, so i tell him he puts it in no receipt prints , he than immediately walks away to play on his phone again even though i said i had a different order, so i had to speak loudly that hey i was not done ordering, he walks back over i try to use a coupon i had on the app for a separate order he takes it, it was a double cheese burger plain add stacker sauce....35 mins later i finally got that order all while all the employees were playing on their phones going from handling cash to making orders without washing thier hands, i said i was still missing the 2 bacon cheese burgers to which they spent 10 mins telling me i needed to pay for them even though the points had been redeems and the kid on his phone couldnt care less to come correct the situation, so all in all 45 mins for 3 burgers at BURGER king the food was luke warm at best as i got out into the car and they didnt even make the bacon cheese burgers right... all in all a horrible resturant and wont be returning till they can hire some people to act like adualts and stay off thier phones while customers...

This is the filthiest most disgusting Burger King I have ever been to and the staff is the rudest vial bunch of people I have ever met. I found a hair in my food and it was sticking out of my sandwich. I had taken I bite out of it before I noticed the Black mayo lock of putrid looking thing and nearly vomited. I showed it to the manager who's name tag said Joy and she claimed it wasn't that bad and took a bite out of the hair. She told me that by the FDA it was legal to have and that it was the least of what could be in side of it. I was very polite about the situation until she started screaming at her employees and the whole place could hear about the incident. At that point I asked for my money back. She refused and I walked out. I was not about to argue with someone who was so psychotic.

I did contact the main office and was refunded my money by receiving a gift card in which I will never use. After that experience I'm done with any Burger King. I tossed it in the trash with no regret. I have had similar treatment at burger King before and thought it was just poor luck. Not so! Their all disgustingly untrained and careless slobs. The tables are also unclean and the floors are sticky. I'm glad I didn't use...