We paid for our season tickets in May, but the office somehow lost record of the payment. They sent us 1-2 bills per month since then up through the end of July saying we never paid. We called after each bill, and they said not to worry about it as long as we paid. At the beginning of August, the next bill said their records showed we picked up the tickets in May, but that we hadn’t paid. We called again, and as they suggested, we sent a text to one of the employees with a picture of the receipt. We work during their office hours, so we welcomed this solution to avoid taking time off.
Two days ago, we got a bill that said we’d be sent to collections in two weeks if we didn’t pay. Luckily, I already had Friday off and was able to go show our receipt in person. They claim it’s all clear now, so hopefully that is right after this long and frustrating summer. How do you even lose track of someone’s digital payment? There should be a clear digital record, so what happened was highly unnecessary and makes zero sense. At the very least, we never even got an apology for how this was handled by everyone involved in the office. We are highly doubtful we’ll choose to renew season tickets again. We’re very upset as loyal fans, and our love of the team is the only reason this...
   Read moreA few years ago, I hadn't ever been to a pro baseball game. I'd never been one to follow any sports really. I didn't know what I'd been missing! Once I went to a Raptors game, I was hooked! There's nothing like going to the ball field to watch one of these games. The atmosphere is light and fun. Dave, who does the announcing, keeps things very entertaining and he's great at keeping the spectators engaged. There really isn't ever a dull moment. If you can make it on a night when they have fireworks, you're in for an extra treat! The best fireworks shows I've ever seen have been at the end of a Raptors game. Go! Take the family! You...
   Read moreNo one will help with people who are sitting in seats that they are not supposed to sit in. We asked seat security to help and they asked us to sit in other seats that were empty at the time, which we obliged but about five minutes later the people that those seats belonged to came to claim them. We shouldn’t have to ask a second time for help. It ruined our time there. We won’t be...
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