Gigi's Cupcakes — Restaurant in Oklahoma City

Gigi’s in Oklahoma City, OK After research: This is NOT an isolated incident!!! 1 start ONLY because ZERO was not an option:(

I live in another state and wanted cupcakes delivered to a store in the mall. I know NOTHING about Oklahoma City and when I called GiGi's I asked if they were located in the mall. The associate said no but they do deliver to the mall. There was a $15 delivery fee. That was perfectly fine.

On the day of the delivery, the delivery person went to a mall and could not find the store. She called the store that was to receive the cupcakes for more information. She was angry and rude about the misunderstanding. Then, the delivery person called me and was rude and angry towards me. She said that I told them the wrong mall. I said I was sorry about what happened but I never stated the name of the mall. I did not know there was more than one mall. I stated again that I knew nothing about OKC and that I had explained that when I initially called. I also restated my initial question for her: “Are you located in THE mall.”

In addition to being rude and angry towards me and the person answering the phone at the store, she charged an additional $10 for the delivery. A $25 delivery fee when $10 was stated and the error was not my fault.

I think the person from Gigi’s should have determined WHICH mall especially when a caller states they know NOTHING about OKC. After the Gigi’s employee made the error, I should not have be charged an extra $10. It was not my error. It was an error made by Gigi’s.

Had I been charged the extra $10 but Gigi’s had been polite, it would not have been such a shock. The majority of my shopping is online and I often have items delivered. I have NEVER had someone be SO RUDE and ANGRY. More importantly, the poor little associate at the Mall store was COMPLETELY innocent and did not deserve Gigi’s wrath.

Since this episode, I have spoken with others in OKC. This is NOT an isolated episode.

To the delivery lady who made the two nasty calls: NO CUPCAKES are worth that bad behavior....

I really liked the taste but it was really pricey for what you are getting. A little sad because I was recommended to go here for my birthday so I went in and it was my first time there at all and my first time in a specialty shop like that as well. The customer service was just so bad. It's everything to me so I'm a little sad with how it kind of was. I came in and was asked if they could help me and I say it's my first time and I don't know how other people go about their first times but I like to look around and see all my options and really make sure I saw all the flavors. I figured it shouldn't be so bad since no one was behind me at all. I guess it was really bad though because the girl became kind of short with me and pushy to rush me maybe? Not so sure why... and three different people cycled through trying to help me but I mean just let me look! All three were huffy that I was looking at their cupcakes. You guys work so hard on them why not let people just enjoy seeing them?? I made my rushed selection and got out of there but will...

This cupcake store has been here over 15 years.

It's pricey, obviously, but you know that before you go. ONE cupcake is about $4.45 or more... which is obviously ridiculous, but it's a boutique cupcake store. Don't go there with a large family unless you want to sell a kidney to buy cupcakes.

Rating them a 4 since they're tasty, docking 1 star since their prices are high.

They can run out of popular flavors by evening, so have a backup choice in mind. Some days have different flavors, so if you're wanting a specific flavor, see what days it will be made and go earlier in the day.

Tons of frosting on each cupcake, so much that I remove at least half the frosting. But the frosting looks cute before that so I see why it's that much.

Tasty cupcakes. Very pricey, but good.

They've asked for tips for probably 10 years, which is annoying since they're literally working at the counter. It's awkward to not tip but you can opt not to.

It's a fun, expensive...