Five Guys — Restaurant in Rexburg

Edit 9/27/24- Manager reached out and made everything right in my books !

On 09/23/2024 I ordered food for my wife and child through your website, and the confirmation said it would be ready at 6:36. I arrived at 6:38, only to be told there was a delay due to fryer issues. I didn’t realize the fries were all that was missing, as my burgers and hotdog had apparently been sitting since 6:30.

At around 6:50, the first batch of fries came out, but despite this, my order still wasn’t completed. I watched several other orders go out, and it became clear there were additional issues — they ran out of buns, and other customers were upset. I also noticed that many drink options from the soda machine were unavailable, along with fry sauce and milkshake crème.

By 7:10, I had enough and asked about my food. Only then was I told my fries were the last thing missing, confirming that my burgers had been sitting for nearly 40 minutes. I requested a refund, but the employee at the register didn’t know how to process it and directed me to contact Five Guys online or by phone. This is completely unacceptable — a refund should be handled on the spot at the store.

To make matters worse, this happened on our anniversary. We just wanted a simple meal, but instead we ended up with cold food and frustration. If I had been refunded immediately, this could have been resolved, but the fact that your team couldn't handle a refund left us extremely disappointed. We used to love Five Guys, but this experience has made us...

It was a dark and dreary day in the town of Rexburg. My work compatriots and I decided to try Five Guys to their quality. One of my co-workers mentioned some sort of religious experience, and I thought, was this some sort of cult?

I walked in and was astounded. People were eating their burgers. Some in silence, others chatting with each other. Others, waiting impatiently so they could eventually eat their burgers... and stuff.

As I partook of my burger for the first time, I saw a pillar of light directly over my head, and an angelic voice whispered unto me the truths of the world. "Pineapple is NOT good on pizza." "Avatar is really Pocahontas." and, of course, the unanswered question, "An unladen swallow travels at the air speed velocity of 11 meters/second." After taking a test, I discovered that my IQ was significantly enhanced, at a score of 101.

Oh and also, to get to their bathroom you have to go through a maze. What's up with that, Five Guys? I just...

I enjoy a good burger although I don't eat them often. I usually stay away from the other more common chain restaurants. I'm grateful for places like Five Guys that still cook their food in a traditional grill. I've found I prefer the taste of meat that is cooked in its own juices on the flat grill, and this is why I think Five Guys burgers taste so good. These are just an enjoyable burger and worth the slightly higher price.

This facility in Rexburg Idaho was clean and staffed by what appeared to be young college students with great attitudes who work hard. That's a great improvement over the often surly/angsty looking high school students of the drive-thru restaurants around the major metropolitan areas of Utah where I reside. Also, I really enjoy snacking on peanuts as I wait for my food to be prepared.

So, If you are looking for an actual good tasting burger and a nice, friendly environment in which to eat it, Five Guys is a great choice. Five Guys gets Five...