AlphaGraphics Rexburg — Local services in Rexburg

We got the impression that the employees at this shop don't know what they're doing. I can understand having a difficult time training employees with the amount of turn-over from the college students that work here, but things were ridiculous. Allow me to explain.

My wife is a landscape artist and makes prints and stickers of her originals so that she can sell them. As Brittney Tidwell has previously noted, it's extremely difficult to get prints of colored art pieces without serious problems with the colors at this shop. Additionally, they cut off the artist's signature when cropping the photo. However, that's only the tip of the iceberg.

My wife went in there for the first time and explained that she wanted stickers. She was told that they were 50 cents each. She then explained that she wanted waterproof vinyl stickers and the employee confirmed that it was 50 cents. Upon this pricing, my wife requested 40 stickers (totaling to $20 without tax). She ultimately received 26 stickers at the price of $36. Frustrated, my wife contacted them a day later and explained that she was told that the stickers were 50 cents each. The manager held firm on the price and when we showed the receipt the manager explained that we received an extra 6 stickers free of charge. We decided to wait to speak to the original employee, and came in a day later. The original employee explained the pricing that the manager had told us, but then explained that there was a $2 charge that the original employee then reimbursed my wife for.

Pricing is not clearly stated in any way. It is not posted in the store to be read, and because it's verbal in nature it seems to change every time you speak to a different employee (and sometimes even changes with the same employee, apparently).

In their defense, they were very professional and kind when we raised our concerns. Also, the stickers that we did receive were very high quality. This is why I gave them two stars instead of 1.

My wife and I will not be returning to this shop due to the unprofessional nature of pricing. I do not recommend using their services unless you are prepared to nail them down to a price firmly before using the service. Also, upon looking for other services, we found that they were...

This shop probably does okay with standard black and white copies, but they have continuously disappointed to me with their colored scans. I am an artist that sells prints of my work and have tried to get scans of original artwork and prints of them at Alpha graphics and each time I leave extremely frustrated. I have talked to the manager once before and he has told me to ask for specific people to work with because not everyone knows how to use the machines enough to get the product that I want (which seems ridiculous to me, they should always have someone there who knows what their doing that the other employees can at least ask for help) I went there today to get only 3 prints done and was there for over an hour and left very disappointed. I worked with two different employees and one even asked a manager that was there for help, but no one seemed to know the right settings to not have my piece completely washed out, or have a side of it chopped off. The colors were changed drastically and the entire size of the image was changed even though I hadn't asked for that. I finally just gave up and left and drove all the way to Staples in Idaho Falls and within 15 minutes of entering the store they had my prints done beautifully. I don't know if they just don't have the right machines to do art prints or if they just don't have the know-how but I would NOT go here to get any kind of colored scan done. I added a picture below of the difference. The first picture is the print I got done at Staples, the second is the one I got done at Alpha Graphics. You can definitely see how the color was changed and how the whole middle section was totally washed out. I hope in the future they either train their employees better or tell customers they are unable to do this type of work because it was a waste of...

Did you know that if you send your order in online and prepay for the order, that it is put in queue and may not be ready for 1-2 days? Even though it is prepaid. And they have the files. However, if you show up in their lobby with a thumb drive, they'll print your file right away without delay before you even pay for it. So when I needed a file printed, I sent in the document and prepaid. When I was told that it would be 2 days before I could pick it up, I asked if it would be printed sooner if I were standing in their lobby. Yes, the employee affirmed that was correct. So I went in to their lobby. An employee looked at the queue and said it would be 2 days. I asked, "Isn't it true that now that I'm in your lobby, that you will print it now? I don't have to wait the 2 days?" The employee was taken aback. She nervously laughed. She confirmed. She printed the material. I got it within 20 minutes. AlphaGraphics likes to say that they are SO BUSY. However, whenever I am in there, there is no hustling and bustling, there is no whirl of machines, there no visible cutting, no visible work being done. Not like other print companies. But they are always SO BUSY that they can't get to your online order for days. Go somewhere else. Save yourself from feeling like a burden that you asked a print company to...