Gourmandise — Restaurant in Salt Lake City

My family has been going here for many years and we used to love it. Unfortunately the quality has gone down dramatically over the last two or three years. Tonight was an incredibly poor experience from somewhere we used to love so much and we unfortunately will never be coming back.

We arrived at 10:05, 55 minutes before closing. The server didn't get around to taking our order until around 10:25, which is not a problem for us, but you could tell she wanted us out of there immediately. Extremely rude, brief, and gruff.

When the food came out, the server asked if we wanted anything else, to which we replied, "No thanks, we're good." Literally less than 1 minute later, we went back to the server to say we changed our mind and wanted to just add one additional cup of French onion soup. She refused, telling us that the kitchen was now closed..... soup comes out of a big holding container, they didn't even need to make it. It was obvious she just didn't want to get the soup and wanted us to leave sooner.

Finally, and by far the worst part, at 11 sharp, several of the servers started dragging the heavy wooden chairs across the floor all at the same time in an effort to make such a loud noise, so extremely loud, we couldn't even speak to one another sitting side by side. I caught the servers laughing, looking, and pointing at us while doing this, a very clear and extremely rude effort to get rid of us. If it was really that big of a deal, just ask us to leave. I don't think we've ever been treated so poorly at a restaurant in my life. The chair dragging went on for almost 10 minutes before we decided to just get the check and leave.

Gourmandise used to be a jewel in the city, now it's nothing more than a money trap. Food wasn't good, desserts are definitely not even close to French, and the service was piss poor. Sad to never be coming back, but change, I suppose,...

The food quality and atmosphere are good. I gave them 1 star for overall experience, including PARKING. Be very careful on parking spots and read the signs carefully. Some of their dedicated parking spots have time and day restrictions, and some don't. I was fined $62.00 by mistakenly parking in a restricted spot, and they fined me within minutes for a $30 brunch. Need to be mentioned all the parking lot belongs to them.

Your response won't answer my concern. I parked exactly under the spot with the sign I posted the photo here. I checked again, and that is why I think this parking spot is like a TRAP:

I am talking about the parking spots with your store name and logo on it. There are very few of your parking spots shared like this, maybe 1 or 2, and the rest around 20 are not shared. Why did you make these fews shared unless you want to make people's mistakes? I got the ticket within minutes, like the person camped there to fine the customers, they could easily warn the customers instead. The design of the sing is very tricky and you could easily interpret it incorrectly the two different properties' parking hours. I have never seen something like this parking sing at least in 6-7 other states in the US. At least put each property's hours in a separate box with different colors. The current design could be read in many ways.

That is why I think it is more like a TRAP to fine people.

I understand you may not be responsible for this sing and the parking management, but it is your responsibility to protect your customers from ...

The place is only nice on the outside and inside, but the service is not good really, I came to eat today with my partner and it turns out that they give us the Menu totally dirty, when the waitress arrives she didn't ask us if we wanted waters or anything, She only brought two waters and left them on the table and left, but when she left I called her and asked her if she could give me a clean menu because the ones I had were dirty, and the girl only took one menu, when the three menus were dirty, and when she came back she brought me another dirty one, so I decided to order what I wanted to take away and not stay in the place because their customer service was lacking.

In the photos you can see that the two menus in the photo were completely dirty, even with coffee stains, the second drinks menu, even though it was laminated, was dirty with coffee and food, so the menu is not really cleaned. And the 3rd photo is of the menu that the waitress brought back to me, it was also dirty again.

Conclusion: they should improve the attention of the host in the first place, because it is that position that should make sure that the menus are really clean and in the second place the attention of the waitress who should have made sure to change my two menus for clean menus, not just take one and bring...