Wendy's — Restaurant in Sandy

I just had the worst experience here. I was in a huge hurry because of a meeting I needed to get to and I was hoping that running through the drive-thru was going to be a quick process. I was wrong. I pulled up to order and no one greeted me to let me know that someone would be right with me. After at least 30 seconds I finally said hello into the box and waited. Several seconds later finally someone said sorry go ahead and order when you're ready. I ordered three grilled snack wraps and a large fry. The employee rudely responded "snackwraps, what?" Like they did not know what I was talking about. I repeated myself. They said "sorry, how many did you want?" I repeated myself again. They responded with "did you want those grilled or home style?" I repeated myself again. Then I repeated that I wanted a large fry. I then waited and waited for the car in front of me to get there order. When I finally got to the window the employees did not seem at all bothered that they had a line full of customers that had been waiting several minutes. I was looking in the window trying to figure out what was taking so long and someone asked me if I was missing something, I had not even gotten any of my food yet. When I finally did get my food I had to ask for a receipt because I looked in the bag and I had two large fries. I was charged for two large fries even though I only ordered one. The employees were very non-chalant and slow. The whole process took 20 minutes, in a drive-thru. That's ridiculous. I can only assume that there was not a manager in charge while I was there. I am not coming back to...

Lady at the window on 7/31 9:00pm was probably the worst service I have ever had. Not only did I have to wait to even hear from her. When I asked if anyone was there she said just a second with no explanation of "hey so sorry we are busy"

Then when she finally came back five minutes later she was extremely curt. I ordered the ghost pepper sandwich and she asked if I wanted spicy or regular. I was confused since it's a ghost pepper sandwich. I wanted to be sure I ordered the right thing and asked is number nine the ghost pepper.sandwhich since I'm confused. She didnt let me answer my question and interrupted me with a frustrated tone and voice and said "yes yes yes yes"

I asked her politely to not interrupt me since I wasn't done with my question. Intercom goes silent. 30 seconds later she asks me to pull up to the second window.

I said no since we had more to order. Silence for another minute. That's when I got out of there out of extreme frustration. I get people have bad days but my god was this the most frustrating experience. If she would've just communicated what was going on or been a little nicer things would've gone so much better for my family. We had been road tripping and we're extremely hungry and this was the worst time for someone to be rude and unkind when we were polite and just...

I went to this wendy's today, I am normally not the type to leave a review or complain. Although, I thought this was worth sharing. I went through the drive thru. I was waiting for about ten minutes for one car in front of me. I was just thinking "woah that guy must me ordering a mass amount of food." I finally got up to the window. There was no respond for a couple minutes so i asked hello a couple times. Someone finally responded that they will be right with me. After waiting about 5 minutes they were finaaalllly ready. I give them my order. and as Im talking, the workers began to laugh. I COULD HEAR THEM. I asked "May I get a four for four, double stack with a coke" The worker responded with "No, you may not?". I instantly got mad and asked WHY? and no response for a minute. I asked if they could repeat my order and they did. I went to the window and they obviously knew I was upset. The worker did apologize to me. I respected that. and it calmed me down. As I left I was happy because she offered me a frosty and said she was sorry. When I got home to eat. My double stack was moldy. YUCK! worst experience I've had with fast food! Workers don't taking there job seriously. Food was rotten. The pictures of my moldy burger isn't uploading...