Looking for a great-tasting hot drink? You’ve come to the right place. But be prepared for a rather lukewarm experience, as you might order a “hot” drink from the menu only to find it’s not quite hot when it reaches you.
Shout out to the second barista who remade my order to make it right. To the owner(s), though, please reconsider the policy of waiting until all drinks in the same order are finished before calling them out—especially when hot drinks are involved.
On my recent visit to the Ynez Rd shop, I watched the first barista finish my latte. It was clearly ready, but it sat on the counter for at least five minutes while the second drink was still being prepared. Meanwhile, the customer behind me got his drink right away and left enjoying it on a rainy Temecula afternoon. By the time my name was called, my latte (and you guessed it) was no longer hot. To make matters worse, the barista struggled with the design, spilled some, and had to double-cup it. Effort noted, but not commendable.
Thankfully, the second barista remade my drink, and I explained why. That’s when I learned about the policy. Respectable in theory, but in practice, it leaves hot drinks lukewarm. Sharing this so ownership hears it too. Would...
Read moreTried this location as well as the location 10 min from here, I’m really not impressed. This location was better than the last as far as cleanliness but overall just rude attitude from the teenage girls working. One of them in particular really seemed to not want to be there; wispering to co workers about customers and preoccupied with discussing personal drama with her co workers rather than having a positive attitude while at work. She couldn’t be bothered to even say “you’re welcome” or “have a nice day” after genuinely being told “thank you”upon exiting. Being a coffee connoisseur I was excited to try the local coffee and had been told to try The Press. Unfortunately the customer service & drinks I ordered were quite disappointing at 2 locations. Both locations I visited seem to be run by teenagers who have no customer service skills and very poor entitled attitudes.At both locations, I did not see even 1 person who seemed like they should be employed. I really hope this business can find new baristas with leadership ability, maturity & and a basic level of customer service experience regardless of age. I’ll likely...
Read moreI really enjoy this coffee shop and have been a loyal customer for a while. Their specialty drinks are unique and often delicious, which is why I keep coming back. However, I’m giving 3 stars because of the ongoing inconsistency in how the drinks are made.
At $7 a drink, I think it’s fair to expect a consistent level of quality, regardless of who’s behind the bar. Unfortunately, depending on who makes it, the drink can vary greatly—from excellent to disappointing. I don’t mind waiting a bit longer if it means the drink is made right. I'd just love to see more care and consistency across the board.
Still rooting for this place, but I hope they tighten things up behind the bar.
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