Baggin's Gourmet Sandwiches — Restaurant in Tucson

I stopped here because of the photo on the window of an amazing looking sandwich. I ordered the “Unforgettable Sandwich” and was impressed as it did not disappoint. While eating in the store, I read through the reviews and they all had a pretty consistent theme that seems to be impacting the overall rating but is unfair. They’re getting rated poorly for being busy or for a delivery service failure or for running out of something even when they attempt to make reasonable accommodations. Bottom line for me is that the service was fast and friendly — but I was here just after opening on a Thursday. The sandwich was made to perfection even though they were actively working on a large catering order and were still setting up for the day. I would have ordered another sandwich I had my eye on if I wasn’t so full from the first one 😂. I’ll be back tomorrow or Monday (maybe both) before I leave town and will be here again when I’m in town next (I get to Tucson twice a year) for a high quality sandwich that’s...

I went to order lunch today. They were slammed so I granted the benefit of the doubt and ordered. I was told there was no more 12 grain bread so I opted for sourdough. I waited 48 mins and noticed that everyone after me was receiving their food even the large orders. They forgot about me or gave my food away. I asked was the ETA is on my order and was told they did not get it ready. Once they realized their error they began to work on my order. I was granted a refund for my sandwich and an upgrade on my soup. I was grateful. However when I went to finally eat my food at my desk because my lunch hour was spent waiting there, the sandwich was warm on the outside and cold on the inside. It was supposed to be a grilled cheese jalapeño popper. The cheese went unmelted due to the sandwich being made on a roll instead of sourdough. I was already having a stressful day and now I get to deal with the stress hungry. I really wish they would get them proper supplies to fulfill their orders knowing this is a...

Seriously, the worst delivery service ever! This is the second time we have placed an order as a business and our delivery has always been delayed. As of today, we placed an order at 1:28p.m. and we were set for delivery at around 2:23p.m. ...it is now 3:31 and still no food! Mind you, we have set lunches and we keep busy so when we are set at a specific to take a lunch, we expect to have our food here and ready! And to add, I have called twice already to track my order and no one answers the phone. This is the worst experience I have personally had with Baggin's, and it is at this precise location only!!! a 25% discount the first time is not more than enough. New employees are much needed, if their service is getting down to this! we are not satisfied with this...