Panera Bread — Restaurant in Weatherford

I purchased two pastries two days ago. They tasted horrible. I kept the items and receipt to get a refund. The manager came to the window and I explained what happened. The first thing she asked is if I called. I asked why I would have to call if I brought the items back and I have my receipt. She said Im not giving any money away as if I am begging for money. I asked to see a policy and she read the top of the receipt that said if you are not satisfied to let them know. That is not the same as refusing a refund for not calling in advance. She rudely told me to call corporate then told me to get out the way so she could help the next person so I said no I refuse until I get a refund. So she slammed the drive through window very violently, then called the police on me. This lady has no business being a manager at any establishment. Why would you refuse a customer a refund who has the items and the receipt just because they didn’t call first. Very un American. I will never spend my money here again unless she no...

I wish there was a way to leave more stars for the food itself. Two stars are for the poor service. The first time I went through the drive through and the lady was extremely nice and helpful after I told her it was our first time there. We loved the food. Went inside the 2nd and 3rd time and the employees are SO unfriendly and unhelpful. If you ask for something they look at you like you shouldn't even be talking to them. It's such a strange vibe! They got our order wrong on the 3rd go and still give you this cold vibe like you are inconveniencing them for even being there. No smiles, no welcoming hellos, no thank you's or apologies (when they get it wrong), no nothin. I love the food and their healthy options so its a real shame. **Side note: I am always very understanding when places are busy and if they seem overwhelmed. But this is never the case here. We only go when they are not too busy.

Also...

Went there for breakfast this morning. We had a maple bacon and egg wrap; a chipotle chicken, egg and avocado wrap; ice tea; and coffee. For $17.06.

In my wife’s bacon and egg wrap there was I slice of very thin piece of bacon and maybe one egg. In my chicken wrap there was two smalls strips of chicken one slice of avocado and no chipotle flavor at all. The chicken tasted boiled. The tea was bitter, like it was over cooked, and the coffee was a cheap brand or reused grounds. I am so very disappointed. I was so looking forward to Panera Bread coming to Weatherford. But so far everything I have had there has disappointed me. And you would think for the price you pay for stuff they would have better food. Or at least better service. This morning they only had three people working to cover the whole restaurant. We were almost lat for work because these poor girls were working so hard...