100 Fountain Spa — Attraction in Niagara-on-the-Lake

My husband and I visited the 100 Fountain Spa at the Pillar and Post hotel for the first time today. I’ve been to numerous spas in many countries and if this is the best spa that Niagara-on-the-Lake has to offer, then that’s a shame. If this place was your first spa experience, you might like it. But if you’ve ever been to a real spa, you’ll know right away this isn’t a great place worth revisiting.

The check in process was fine, but as soon as we went down the stairs we could see that the spa was very busy. The ladies change room is extremely small, (which they do mention on their website). The worst part is that there was only one bench for anyone to put their items on. When I arrived to get changed there were about eight other ladies in there who were finishing up and had their stuff everywhere, leaving me with nowhere besides my locker to put anything while I changed.

The robe I was provided was missing one of the side loops (it was ripped off) so my sash was constantly on the floor getting wet especially when I had it hung up on the hooks at the hot springs (pooling water on the floor). There was also a very large stain on the arm.

Speaking of hot springs, their “hot springs” is just a large hot tub surrounded by greenery. It is in no way a hot springs. Also, the water feature wasn’t on the first time we went into the hot springs, but the second time we went in about 1.5 hour later it was on, but wasn’t very useful.

The dry sauna, while nice and large, had a used band aid on the floor. It was there the first time we used the sauna as well as the second time. Which tells me staff don’t pop their heads in during the day to make sure the area is clean.

Another issue is that the dry sauna and indoor pool/hot tub were upstairs. So you had to walk upstairs battling traffic both ways to go from those areas to the lounge or treatment rooms.

The indoor pool and hot tub were fine, standard pool and hot tub.

The steam rooms were located in the change rooms.There were no hooks outside of the steam room for your robe, but luckily the showers were right beside the steam room so everyone used those hooks. Not so good if someone needed the shower though since all the hooks were used by the people using the steam room.

The women’s steam room door had instructions on how to push the button and that the room could take about 10 minutes to steam up. In the men’s change room however, no such sign was provided and my husband mentioned to me that the steam room smelled like a hockey dressing room.

The relaxation room was lacking the quiet aura of a relaxation room. We stopped by there on three occasions and only were able to find seats once. Plus the fresh fruit that was provided was only apples that had seen better days.

My reflexology was the best part of the experience. My husband had a massage, and mentioned it was in no way a great massage - especially when you’re paying for an RMT.

The spa does provide shampoo, conditioner and body wash in the showers as well as q-tips, hair dryer and little bags for your swimsuit. But no deodorant or hair product.

Overall, while some portions of the spa were nice, it isn’t worth the money, especially when the spa is that over-crowded and noisy. The atmosphere isn’t conducive...

Quite disappointed as I was here a few years back for a couples massage and the experience was better. The place is starting to fall into disrepair. When I checked in and the reception staff gave me a form to fill out, after I finished it instead of them sending me off to the spa to get my locker card, he served the next guest who showed up after me so I was standing there waiting. Then when I got downstairs to the next reception desk, the people who were behind me were ahead of me! This is customer service 101! I went to the hot springs first as I got there early to enjoy the amenities before my body wrap. The hot springs clock was broken so I couldn't keep track of when I needed to get out before getting overheated, the water was full of leaves and clearly hadn't been cleaned out for hours. There was gritty sand at the bottom of the pool. I also used the steam room which smelled like mold or something off. Then I used the salt water pool and hot tub which were nice just a little busy but it is the Canada Day long weekend so it's expected. The hot sauna was very nice. I went to the spa lounge to get a glass of water and saw all they had was disposable cups which aren't recycleable. I asked reception if I could have a real mug to make an herbal tea and she said she didn't have any but could go find one for me and then she offered me her own personal mug that she said was washed and she didn't need at the moment! I was so shocked that she did that I took it but noticed it was stained and not so clean. Really this is a safety hazard. She should have offered to go get a mug for me from the bar/restaurant. The body wrap treatment was nice, the therapist Maria was great and very friendly. However, the menu said I got a thermal mud and this was not provided. Also I had to rinse my scrub off in the dark as the lightbulb was out in the shower. If it wasn't for Maria I wouldn't have known that my treatment included access to the facilities for the whole day and I can even leave and come back! This is something that should have been clearly explained by reception but obviously they don't want to encourage this. I was expecting 5 star service for the price of $180 for a 1 hour treatment. They also don't use organic and natural products in the spa. Sadly I won't...

Stayed here for two nights for a wedding last weekend and was thoroughly disappointed. The wedding was beautiful and the food was amazing - but since neither of these things have anything to do with the stay we actually paid for (no food was included) I can’t give them any credit for that. My two starts are for the amenities (they have great pools, hot tubs, saunas, faux hot springs) and the overall look of the hotel. But the service was 1/5 at best. First offence was that apparently they just don’t clean rooms anymore between nights? No one told us this (we also spoke with many other people who all had the same experience) and when we asked we were told you needed to call to request to have your room cleaned. What a scam. Just trying to save on housekeeping I guess. Secondly, I’m 6 months pregnant and we had quite a bit of stuff. Not only did no one offer to help us with our bags to load them out of the car and onto a cart, we were then Informand that our room was not accessible by elevator. Again - not a single offer from the 4 staff members that passed me hauling bags up the outdoor stairs in the rain, to help us carry. For $500 a night I expect a lot better service. The outdoor public areas around the pool were dirty and not maintained, dirt, debris, twigs, leaves all over the floor especially along the perimeter. Cracked and peeling drywall in the bathroom. The fan in the bathroom didn’t work. No tea options in the rooms, only coffee pods. I’ve had better maintenance rooms at a Days Inn for $99 a night. I realize things were difficult during COVID but either adjust your prices or pull it together. I can forgive all the cosmetic stuff if the service was at least good. Also you don’t get any special rates for the restaurant or spa as a guest of the hotel. So doesn’t matter if your walking in off the street or spending hundreds a night - the price is the same. Just...