Lumière by Adriana — Attraction in Fort Lauderdale

Review after a phone call from them - I was called in the middle of the day, and was in between meetings at work. I explained I didn't have time to talk, and she kept on going anyway ignoring my request to be called back later.

When I called the number back later it wouldn't connect, so I don't know what the deal is there.

She then left their response you can see below, which isn't accurate or genuine. If I could rate this places service any lower, I would.

Original review below...

I went in for an advertised special from Instagram, to trial the first treatment and learn more about it. The spa, greeting and Shayla (who did my treatment) were all lovely and I was more than happy to be shown to Adriana's office afterwards as I was happy with the treatment and was keen to find out pricing etc and what would be recommended.

From the moment I stepped into her office Adriana was on the 'upsell offensive' (I'm in sales myself, so I get it) but was so aggressive and was pulling out all the closing tricks ('If you leave without signing up the offer is off the table etc etc) and also suggested several other treatments which all were to be done at the same time, without me having seen any results from anything at this point.

I realized pretty quickly what the game was but at the same time, I want to go to a treatment center or spa that actually cares about my well-being and is outcome focussed as opposed to high-pressure sales tactics focussed, so left. I was actually happy with the treatment and would have signed up for a course of them, if not for her tactics. I can't imagine what she might be like if something went wrong however, so I'm now looking for the same treatment elsewhere.

The final piece, was that you don't pay for the trial treatment until after you're out of Adriana's office (delayed payment to squeeze more out of you) and when I paid for the treatment, it was $20 more than advertised, so you can't even trust their advertising.

I left Shayla a healthy tip (hint, hint Shayla, did you get the full $50?) as she was great and unfortunately I felt even then that I wouldn't be returning due to Adriana's attitude and hard sell.

So the upshot is, probably a good clinic, with some reputable machines and treatments on offer, but the hard-sell and attitude of the owner demonstrated her principal interest was in making money, and not demonstrating their results, or showing any interest in my concerns.

I've been a lot of spas/salons in my life, and spent some good money in many of them, but this isn't...

I recently had the pleasure of visiting Lumiere by Adriana, and I must say that it was an absolute delight. From the moment I walked through the doors, I was greeted with warmth and professionalism, instantly putting me at ease.

Adriana and her team have created a serene and inviting atmosphere that exudes tranquility. The spa itself is beautifully designed, with tasteful decor that creates a sense of relaxation. The attention to detail is evident, and it truly sets Lumiere apart from other establishments.

Adriana's expertise and knowledge in the field of aesthetics are truly remarkable. She took the time to listen to my concerns and provided personalized recommendations tailored to my specific needs. Her gentle and caring approach made me feel comfortable throughout the entire process.

The treatments I received at Lumiere were nothing short of extraordinary. The skilled therapists used top-of-the-line products and techniques to deliver exceptional results. Whether it was a rejuvenating facial or a soothing massage, each service was executed with precision and skill.

One aspect that stood out to me was the emphasis on hygiene and cleanliness. Lumiere follows strict sanitation protocols, which gave me confidence in the safety of my experience. It's clear that the team takes the well-being of their clients seriously, and it made my visit even more enjoyable.

Finally, I must mention the exceptional customer service I received. The staff at Lumiere are attentive, friendly, and professional. They went above and beyond to ensure my comfort and satisfaction, and their genuine care for their clients truly shines through.

I left Lumiere feeling rejuvenated, refreshed, and grateful for the exceptional experience I had. I highly recommend this medical spa to anyone seeking top-notch treatments in a serene and welcoming environment. Thank you, Adriana, and the entire Lumiere team, for an unforgettable visit. I look forward to...

Wish I could give a zero star to these thieves!!!!!!. I went for a $79.99 promotion session body tightening on my arms after the session over I was recommended that I do more session for a better result, they charged my personal credit card at the office . This was done on a Friday 10 am the next day both of my arms sore swollen and bruised up. I called Lumiere spoke with the receptionist told her what happened & told them to cancel cause I won't continue. She said to send her an email which I did with pictures of my arms. On Monday I called my oncologist office telling them what had happened over the weekend off course they told me to stop. Realized they still charged my card well over $2500 I called the office again so they told me I need my doctor's note to cancel. When I finally got the doctor's note I went to their office to give it to the manager she hid in her office refused to come out or to even take the doctor's note from me but telling the receptionist to tell me that I took too long to bring my notes to them & something about 3 days or 7 days cancelation policy . The worst part of it the receptionist said it wasn't them that charge my credit card it was a 3rd party they use to finance people mind you my credit statement clearly showed it was Lumiere by Adriana that charged my card and the manager never mention anything to me about using Chery. I asked for the number to reach Chery she gave me a number that's not in service, I called that Chery company so many times no answer phone don't even ring. They are a bunch of liars no customer service, not once I got a phone call from them to see how I was doing after they bruised my arms . She refused to talk to me she won't be able to refuse to go to...