Rooms To Go — Attraction in Frisco

The sales person was great, however when I scheduled for my furniture to be delivered; no one told me there is a 3rd floor limit. The sales associate and the people who were delivering knew I lived on the 4th floor. I guess due to the storms lately, my apartment complex elevator is out. When the delivery guy jeffon called to let me know he was here, I explained the elevator might still not be working and apologized but someone has been working on it to get it fixed all day. He asked if I lived on the 4th floor and I told him yes. He said, "Of course, well let me see if the elevator works and we'll see you." He didn't tell me that they can't even deliver past the 3rd floor. In fact he didn't call me back at all. So I waited only to get a call from rooms to go saying the delivery has been canceled and I was being redirected to reschedule my delivery. Waited in the phone for 2 hours. Finally hung up and called and got directed to the store a bought the furniture from only to be told I can't even reschedule delivery until its been 1 to 2 business days because the account was locked for the furniture being on the truck. I explained that I need to figure a date out because I have a lot of doctors appointments and ill be alone for a while after today and going in for treatment again next week. I talked to the store manager who was a female, i dont remember the name but she didn't sound like a happy person to begin with. She explained they could of taken up to the 3rd floor but thats it. I told her i cleared my day of doctor appointments and waited for this to be delivered. I am at the moment busy under going treatments and a lot of doctor appointments and just had a major surgery due to breast cancer. So its not like i could carry the furniture up one more flight of stairs. Im upset due to the lack of communication and information given and the attitude of them not caring at all. But I guess since its not them, its fine. So I have to wait one to two buisness days to hopefully hear back from them to reschedule delivery and im not allowed to do it on the phone today for some reason. I dont understand why no one stated they can't deliver past the 3rd floor or weren't willing to help or again, communicate this while I was speaking to them. Especially since I said that I lived on the 4th floor to the salesman and the delivery guy. I feel like I have been played and they dont really...

We have had the worst experience with our first purchase from Rooms to go! We purchased a new couch/ sectional that has yet to be complete. We will be on our FOURTH delivery this Friday! The first time our furniture was delivered it was incorrect with the wrong pieces. There were 2 men on the delivery truck, however I watched one gentleman drag in each piece not having a clue he was damaging the entire back of the couch. We had to call both customer service and Rooms to go because they clearly do not work together! We ended up having to go back to Rooms to go to get what we thought would be resolved. We also were told they had no control over any additional delivery fee so we had to pay for the next delivery even though we beg to differ. If the delivery was incorrect and damaged why should we pay an additional fee?

For the second delivery, they again brought the wrong pieces. The delivery guys were 3 hours late from their estimated time because “this had been happening all day!” All day people were receiving the wrong order! We again had to call both customer service and Rooms to go to get our order fixed!

For the third delivery, they brought the correct piece however they wouldn’t even take it off the truck because it was so damaged. The delivery guy said it was not appropriately packaged when they picked it up from the factory and had a huge slit in the back from a box cutter. I again called customer service and spoke with a very dismissive and snarky man who was not very kind. He told me he spoke with my husband the last time and “thought” he flagged the order so it would be handled appropriately! In my opinion furniture should always be handled appropriately, red flagged or not. I expressed to him that this would be the third time things have gone wrong! He would not compensate us and ensured again... he would flag it. He told me compensation is the last resort.

This is will be our FIRST and LAST time we will use Rooms to go! This has been such a disappointment and inconvenience for our family. SAVE YOURSELF THE STRESS and...

When I was expecting in May 2023 we purchased a beautiful king bedroom set. Daniel encouraged us to have the techs deliver AND assemble so we paid extra for the service. Now a year later we go to turn our mattress and lo and behold-the assembly techs ruined our furniture the day they assembled it.

The rail side was upside down on one end so that the notches the wood is supposed to sit into was not present. Being tenacious, the assembling team decided to screw extra holes into our rail frame wherever they thought they needed to be instead of realizing the sticker pointing them in the right direction was upside down, the notches cut out for them to put the rails.

This caused sagging on our mattress and a slant that we thought we had caused and never noticed on our mattress. On the contrary it was the slanted slates of the railing that the assembly team screwed up.

They did not assemble the headboard to the frame with both bolts either, so it could have collapsed had we not found it and decided we needed to work on it ourselves.

I don't think Daniel would be particularly helpful as a previous issue with the drawer/armoire set we bought resulted in him ordering and sending us entirely the wrong parts to assemble legs onto our furniture because the techs told us they were not there with our order. Even when we gave him the exact parts needed we had to buy them from a local hardware store to resolve the issue.

Even though R2G is responsible for this dilemma, they will not support in any capacity except to pass us along to the warranty company WE PURCHASED. Had we not purchased this on our own we would be at a loss of options to resolve this situation. Even then I am doubtful their negligence is covered in our plan.

Do NOT HAVE THEM ASSEMBLE AND RUIN YOUR FURNITURE like us. A...