I purchased a laptop for school prior to going on vacation. After coming back from vacation I noticed that the laptop I was given was the inferior model, looks exactly the same but has lower specs. The superior laptop was on sale making it exactly the same price as the inferior one, therefore making it impossible for me to tell the difference until I actually checked the specs at home. I went to exchange the laptop and Alfonso and Cherry were very professional, quickly recognized that it was a mistake from their colleague and were looking to help me even though the return policy had recently expired. However because a student discount was applied at the time of purchase which was no longer available, they did not have the authority to exchange for the same price. They had to escalate this to their manager called Sheryl. Sheryl then began to insist that she couldn't do anything for us. I explained to her my frustration of not only having this inconvenience happen to me but that it wouldn't be fair for me to be penalized for a mistake that was not mine. She continue insisting that she could not do anything for me and that the best she could do was offer me a reasonable discount for another item. (Meaning I would now have to look to spend more money on another item. Not store credit or gift card but a reasonable discount). After I refused and mentioned that I understood that maybe she couldn't do something but that someone above her or corporate should be able to, she quickly started asking for my information and was miraculously able to override the system and perform the exchange without me having to pay a single cent extra. She did not speak to anyone else or research at all. Meaning she lied to me several times during the 2 hour wait period that I was there for, when she said there was nothing she could do. To make things worst she finished off not by apologizing for the inconvenience but by giving me an attitude and telling me I need to make sure that in the future I have the right product within the 15days. I am a content creator that has thousands of followers and I have always talked well about Best Buy. I always purchase my electronics there. It is very sad that Sheryl does not trust in the professionalism of her colleagues but instead believes I should expect them to commit a mistake.