Bass Pro Shops — Attraction in Katy

Where do I start ! I called Tracker Marine at the Bass Pro store in Katy Texas. I was told 6 to 8 weeks wait time for ordering a Tracker Classic XL which was fine. But I got lucky, someone canceled ahead of me so I was able to purchase my boat about 3 weeks into the waiting period. My salesman called me and told me my boat had come in. That’s the end of the good news.

The odyssey begins. I wanted to make some upgrades before taking delivery but I couldn’t reach my salesman, and he didn’t return my calls. The business manager did call and we worked out an acceptable financial agreement. At that point I decided forget the upgrades, I would just do them myself. ( lost revenue for Bass Pro). We scheduled a delivery time for June 3rd but I had a conflict at work so I postponed my delivery until June 9th due to the business manager and my schedules. I arrived on my agreed-to delivery date and had to search around the store for my finance person. Once we got together she presented paperwork that was dated June 3 but the date we signed was June 9th. I asked why, I was told they could reprint but that would take some time. Being anxious to get my new boat, I decided OK, let’s just get it done. Paperwork signed, and I went to the next step, the delivery.

My service tech did a good job explaining my boat and answered all of my questions. I did some shopping then backed my Jeep into position to hook up and finally take my new boat home only to find the connector on the trailer and the one on my Jeep didn’t match. The service tech sent ME to the parts department only to be told by the parts manager that were out of the necessary parts and to just go to Tractor Supply. You would think since every Tracker boat trailer has the same plug they would stock the adapter. At that point I was becoming frustrated and decided to leave with no trailer lights. As I am leaving, I discovered I still have my down payment money in my pocket. The finance manager had never asked for my down payment ! So, I went inside to find my finance manager once again and give her the down payment check so I could leave. You would think after all of that something would go “right” with my purchase? Wrong, my boat is now sitting in my garage waiting on my state registration numbers because they didn’t process the paperwork promptly. How do I know the paperwork wasn’t processed promptly, because I called the lender as my first payment is coming due and was told the contract hasn’t made it to the bank. I have repeatedly left messages and emails for the business manager but no answers. So I have a boat I cannot use sitting in my garage with an expired temporary registration plate waiting for the paperwork to reach the state registration office and for my contact to reach the bank.

I have also emailed the service manager with an issue regarding my trolling motor connector but it has also gone unanswered.

This was the most unorganized retail experience I have even encountered. I am in the retail business and if we conducted our business in this manner we would be out...

Greetings. I wanted to share my experience with Santa's Wonderland experience last Sunday. My family has a yearly tradition of taking a family Christmas photo. We've been doing it for years at Bass Pro Shops, Katy location. Unfortunately, with years, the pleasant experience has changed as quantity overtook quality.

To keep the tradition going, we, it was 8 of us, went to Bass Pro last Sunday afternoon. We were advised to take a pass. We waited in line for about 40 minutes (which is normal and totally understandable! There are plenty of decorations to take photos while waiting in line). When the time came, we were told that we could take only ONE photo. We planned to take three couples' photos and one big family photo. Since no one warned us that 1 pass = 1 photo, it was very upsetting. We were short on time to stand another line. So, we ended up with one photo that day.

When we got to the booth to order the picture, there was another upsetting moment; my father-in-law was standing in the center with the elk horns. I am sure it wasn't done on purpose; however, not everyone takes it as a joke. When I tried to address it, the representative's reaction was not professional; but sarcastic and full of attitude. His comment, " it's a free photo.", was not in place since I was in the process of placing an order. The statement " we have to serve 400 customers a day" ensured me that your company works for quantity, not quality, and customer satisfaction any more.

Moreover, the representative suggested me to go back in line to get a different photo, which was the last drop that killed the tradition of coming back with my family to Bass Pro to take a yearly picture with Santa.

We purchased the photo just to finish the useless talk. And we took out business to a different company. From now on, we will be going to a more professional company that provides better customer service and treats customers with respect while giving the real Christmas spirit experience.

P.S. I contacted customer service to keep this feedback in-house; no one from Katy location was interested...

In February 2022 Order Mako R7 OI, get a message a few days later that it included in the recalled because of the triggger and will be sent back to Kimber. Wait for about 2 months and get a call again from Diane from Gun Vault that the Mako R7 OI was ready to pick up. Went back to Bass Pro shops at Katy Mills and go to the counter give my TDL and out if state CLTC, the one associate that help me told me we do not accept out if state CLTC BUT accept My TDL. Ok then I wait for the associate to get the Mako and told another customer that I just met that that they do not accept out if state CLTC. AND then this is the problem another Associate (maybe HE is prejudiced cause apparently I am not the same race as his or may be he woke up at the wrong site of bed or may be he is in power trip or may be he is ... But whatever the reason is you do not want to be the one to receive his awful customer services!!!) started to question me about it and want to see my CLTC and I said the other associate already help me but he started saying have to check that the ClTC have the same address etc basically have a suspicious that I might also not a real and current TDL and started to cause incovinient and at the same time the Mako that was said ready for me to be picked up was not the right one it was Mako OR and NOT the mako OI so finally the associate said to me maybe he picked up the wrong one and went back to the back room to get the correct one. NOTE the bad associate also followed him to the back and then the associate that help me told me that mako sent the wrong one so I have 2 choices order online again or just wait to get the right one. This is not a professional way and bad customer service. Really bad, wasting customer time and also have an associate that evidently need more experience or guidence about customer service and another associate that need to check or read any data properly (if an associte can not locate or recognize a correct item that won't be a good...