Earthbound Trading Co. — Local services in Katy

So Saturday I went to Earthbound with my family to get a couple things I needed. As soon as we walked in I showed my husband the tarot deck I saw online and wanted. Immediately an older lady came up to us “trying to help”. We told her we were fine and I asked where the pendulums where. She pointed in that direction and I thanked her walking away hoping she would leave me alone. She didn’t. My daughter is 5 and loves stones and crystals, so we went to look for some. The lady came back hovering and looking. Then we saw some stones in a pack and picked up some we liked. I was holding two packs in my hands that I liked and the lady came back and was like oh you’re looking at stones and basically grabbed them from my hands and said let me hold these in the front for you. She kept eyeing us like a hawk and really wouldn’t leave us alone. I tried to ignore it, but it bothered me being with my daughter who is just trying to have a good experience and a great day being looked at as if we were going to steal something. Her energy was completely negative and evasive. I picked up a couple more things and my daughter went over to the necklaces... she comes up to us yet again and says wow looking at necklaces let me bring those to front for you or would you rather hold it? Then I told her I would rather hold it and she walked off and I heard her say to another employee “she has a pendulum and necklace in her hand and her daughter is carrying a set of stones and a necklace”.... like really????? She continued to hover and I saw from my peripheral her watching us. I watched and she didn’t do that to ANYONE ELSE. JUST US. (My husband and I have many tattoos and my husband has face tattoos, but that doesn’t mean we are bad people, don’t have money because we are definitely well off, and doesn’t mean we would steal anything.) I ended up buying the things I needed and wanted anyway, but honestly I will probably never come back to the Katy mills location because of her. That was completely rude and disgusting behavior for judging us based upon our appearances and we had our child with us! But the young lady at the check out counter was very sweet...

My girlfriend and I used to enjoy shopping at this store (almost every week for the past 2 years) until we were BANNED. The newest manager banned us from the store, falsely accusing us of thievery (stealing).

We were searched, disrespected, and humiliated. Nothing was found. Security guards deemed us innocent and we were still BANNED.

My girlfriend wanted to bring her cousin in the store for the first time to show her where she buys all of her clothes and other accessories. We were followed and being watched the ENTIRE time we were at the store.

They went to try on clothes when the manager opened the door on my half dressed girlfriend accusing her of sneaking a necklace in. Unknowingly, they actually did have the necklace and my girlfriend handed it to me to give an employee. After giving the manager the necklace and apologizing, we were called liars and security was called.

The manager was completely silent when we and other bystanders explained our side of the story. The only excuse she could think of is after SHE was proved a liar was "they wouldnt let us hold the items after asking them several times". After I explained how I used to be a salesman myself I completely destroyed that theory explaining how that's just a sales tactic that they used. And this is after we came there the previous day and handed them everything that we actually wanted to purchase. My girlfriend was even wearing the clothes she bought the previous day.

The manager looked stupid and didn't have the maturity nor humanity to apologize for her flawed judgement. The security guards asked again, "are you sure you want to ban them?" And she said "yes, I don't want these people her anymore!"

We were disrespected and racially profiled. (Funny because they strictly sale ethnic items) Something that neither of us deserved especially after spending over $3000 there over the...

I went there on October 17 of this year. Not only was the selection amazing and the art beautiful, but the vibe overall was amazingly welcoming and friendly. Beyond that.. I wish more than anything right now that I would have asked the name of the woman that was working that night. I have autism and ADHD and I was having a meltdown in the store that day. It was my birthday, which is a really hard day for me regardless, but I had lost my phone and only realized it while I was inside. The sweet older woman there not only didn't judge my crying spell or the fact that I went nonverbal, she came around the counter and waited for my permission to give me a hug. Her voice was calm, motherly, reassuring.. everything I needed while I was panicking and breaking down. She gave me the strength to go find my family (who were asking other stores to see if they saw my phone) and to generally keep my head up for the rest of my day at the mall. Whoever you are, ma'am, you're an angel. I don't go to the mall often but I hope I'll see you again soon. If I don't, know that you singlehandedly saved my birthday. Your patience, calm words, and safe presence really helped me come back to myself and go forward. Not everyone has those skills, and I'm so happy you did because I don't think I could've pulled myself out of a break that deep. Having you there while my family made their own attempts to help elsewhere was the difference between me completely closing off and getting angry and more sad, and me being able to meet with my family, step outside for air, and keep moving towards making the day better. I know I could barely speak when you saw me, but I wish I could have articulated how amazing you were that day. If anyone knows who had the evening shift on 10/17/25, please tell her I thank her with...