Mercedes-Benz of Manhattan — Attraction in New York

I’ve had the absolute pleasure of working with Robert Sulaymanov at Mercedes-Benz of Manhattan for the past 10 years, and I can confidently say that he is one of the most welcoming, trustworthy, and honest individuals I’ve ever met in this business. From the very beginning of his career, Robert has consistently gone above and beyond—not just as a salesperson, but as someone who truly cares about his clients.

Robert treats you like family from the moment you walk in until the moment you drive off. His dedication, respect, and genuine modesty set him apart. He’s always upfront, never pushy, and works tirelessly to get you the best deal and real value for your car. That kind of integrity is rare to find these days, and it’s exactly what makes Robert stand out—not just as a top-tier salesperson, but as a person.

He’s a stand-up guy and, in my opinion, the gold standard of what a Mercedes-Benz representative should be. He truly respects you time makes the buying purchase smooth, stress free and very simple and straight forward with no hidden fees. You can really trust him blindly!

He’s more than a trusted advisor—he’s part of our family now. I wouldn’t want anything to ever change. If you’re looking for someone who will treat you right, look out for your best interest, and deliver a world-class experience every single time, Robert Sulaymanov is your guy.

Giselle Melo, the finance manager at Mercedes-Benz of Manhattan, is truly a delightful and amazing person to work with. Her warm personality, professionalism, and genuine care make the entire finance process feel completely effortless and stress-free. She is incredibly open and honest, walking you through every detail with complete transparency and clarity. Giselle takes the time to explain exactly what extra coverage you may need—and just as importantly, what you don’t—without ever trying to upsell or pressure you. She’s refreshingly straightforward, making what can often be a stressful part of the car-buying process feel quick, smooth, and even enjoyable. (We were done in under 5 minutes!) Not to mention, she has a seriously impressive pen collection that adds a fun, personal touch to the experience. Giselle is truly a pleasure and a marvel to work with—an absolute gem in her role.

Edwin Yanes, the product concierge at Mercedes-Benz of Manhattan, is an absolute standout. His depth of knowledge about all the latest Mercedes-Benz technology is truly impressive—he’s always up to date and fluent in every feature, function, and innovation. Talking to Edwin is like talking to Q from James Bond—he brings the technology to life and makes you feel completely immersed in the product. He takes the time to personalize the experience, helping you truly connect with your vehicle and making it feel like it’s been tailored just for you. He even went the extra mile to help me find the right adaptor so I could use my Tesla charger with my new hybrid—a perfect example of how far he’ll go to make sure everything works seamlessly. Edwin is always there to answer questions, troubleshoot, and ensure everything is set up perfectly. He’s the kind of person who turns a great experience into an exceptional one, and I couldn’t imagine going through the process without him.

Mercedes-Benz of Manhattan is truly the ultimate destination for anyone looking to purchase a new vehicle. From the moment you walk in, you’re treated not just as a customer, but as a valued individual—with genuine care, respect, and attention that’s becoming rare these days. You don’t just leave with a car—you leave with lasting memories, a sense of belonging, and the feeling that you’ve become part of something greater: a culture rooted in excellence, class, and family.

And none of it would be the same without the incredible team behind it—Robert Sulaymanov, Giselle Melo, and Edwin Yanes are true superstars. Their passion, dedication, and authenticity elevate the entire experience. With them by your side, it’s more than just buying a car—it’s joining a family.

It truly is “The best...

My experience has been frustrating and challenging. The staff is friendly and tries to make your experience smooth (When you are there in person). Still, circumstances such as technicians performing the service or the degraded quality of Mercedes vehicles made the experience unpleasant. Here is my experience up to date: Annual service 2022: The Tire had insufficient air after leaving the dealer and had to go back. Annual service 2023: The oil was overfilled, and warning signs were on the dashboard shortly after I left the dealer, so I had to return. Brand New car, December 2023: Multiple warning and error messages started to show up after 30 days of purchase. I had to go back to repair and replace defective parts. Warranty work on PPF in early 2024: Found ink marks on the leather panel of the driver's door. I had to spend money, time, and effort cleaning them. "A" service for the new car (1-year-old - 10K miles) Dec 2024: I was told at the last minute after I dropped off the car, that they ran out of loaners even though I made the appointment 3 months prior and confirmed the appointment three times including the day before. After complaining, the service advisor and assistant service manager worked hard to secure me a loaner, which I much appreciated. The loaner was disgusting and nasty inside from the previous rider. I had to spend hours at a rest area to clean it from food, spills, meds, and other nasty stuff all over the seats and dashboard. But the loaner was the least of my worries. The Engine light showed up 25 days after service. I called to inform them and to make an appointment, and I was told that the earliest with a loaner is 30 days. They told me to keep driving a new car with an engine warning light. My issue with this is there is a potential for more damage to the engine, warning turning into an imminent hazard while driving. Fast forward, they managed to get me a loaner sooner and dropped off the car. It has been 7 days and the car has not been touched by anyone. It is just sitting collecting dust. It is absolutely unacceptable not to provide any type of time line and expectations while they said that they need the car for only two days.

You might ask why I didn't find another dealer. I did. There are multiple dealers within 20 minutes of my home, but they wouldn't fully accommodate my transportation needs because I didn't buy the car from them. Also, who needs to deal with someone else's mess? I went to Manhattan as the flag ship of Mercedes, but I think I might have made a mistake, so I'm stuck with it for now.

I'm very disappointed in Mercedes as a brand whose quality, reliability, and dependability have significantly degraded. Also, I'm disappointed in the dealer's service quality and reliability. I get anxious every time I go there, and I know that I will leave with a new issue, and sure enough, every time, I leave with something new to deal with. In addition, when you try to call a service advisor, and you can't get a voice mail because their box is full, it is a sign that they never return any "valued customer" calls.

This is the last Mercedes I will ever ride. They put a bad taste in my mouth, and I am going to sell my new Benz or trade it in for a more reliable brand such as Porche or something similar. I have recommended them to friends, family, and coworkers. Now I have to warn them.

I tried to give them the benefit of the doubt and give them chances to prove me wrong, but it is what it is. They are so busy that they have lost sight of what Mercedes meant by "The Best or Nothing." I got the Nothing part.

They are at the point that they cannot handle the...

We leased a Mercedes from this dealership about 5–6 months ago, and sadly, it’s been a frustrating experience ever since. The car has already been in service multiple times for serious issues — check engine light, electronic systems shutting down while driving (everything going black on the road), and constant malfunctions with the electronics. We even spoke with friends who own Mercedes vehicles, and many of them reported similar issues.

But what really stands out is how this dealership treats you after the sale. When you’re leasing or buying, they’re friendly, responsive, and eager to help. The moment you need service — it’s a completely different story: • It’s nearly impossible to get an appointment. • No one answers the phone (in service, sales pick up immediately). • And when you finally come in, you’re met with rude and unprofessional behavior. • Also no loaner car provided, while brand new car is in service with check engine light.

When I arrived at the service parking garage yesterday because check engine popped up (4th time in 6 months), I approached a staff member in uniform. Instead of simply directing me, he physically touched my shoulder to guide me toward the service desk — completely inappropriate and unprofessional. Then, when I got to the service desk, the advisor rudely told me to “go stand by your car” — in the parking garage — even though there are clearly waiting areas inside with seats, coffee, and a lounge. I was left standing by the car for 15-20 minutes with no update, no explanation. After that I had to go back to the desk and ask «what am I waiting for? » The person laughed and said: «you need to speak to somebody » then he picked up the phone and called « upstairs » to request a service advisor.

The woman who came over shortly after was nice. No complaints, other than miscommunication between garage and the « upstairs ». She also could not tell me when the car would be ready. I told her we need our car for the weekend. She advised: « you can come over and take it for the weekend even if check engine is still on ». We live in NJ and to come to Manhattan just for service, we are paying about $50 in tolls and congestion fees.

So If you’re looking to buy or lease here, you’ll get great customer service — until you need help with your car. Then you’re on your own. Extremely disappointed in quality of the car, Mercedes electrics and Manhattan dealership customer service. So think before getting a Mercedes and getting it from here. If you will be relaying on this car to get to work, there could be times when you might not have a car for several days. No loaner, just the car you are PAYING for sitting in the service garage.

A lot of great reviews about buying a Mercedes. Guys, we were there. We had such an amazing experience signing a lease. The sales associate was great, respectful and not pushy. But get ready for what comes next. I am advising you with best intentions in mind, get a different brand of the vehicle all together. Read 1 star reviews. They are all about NEW vehicles having technical issues and not leaving the service. And in this particular dealership, you just won’t get a loaner and will be treated poorly. But the issues are with the cars. We have GLC, but it happens to all new Mercedes. It’s electronics /...