Jeep of Manhattan — Local services in New York

I was looking at the other reviews that I saw on Google and half of them are accurate because I did experience the same thing that one of these customers was saying I came in originally for a car that I saw online. I spoke to Neil about it and I also came in and saw the car. I wasn’t able to test drive the car I inspected the car my children and I fell in love with it. I told the sales person at the time Neil that I would like to purchase it and I will be back. He told me OK leave Leave a Deposit down which reserves Reserve the car he insisted that $1000 is what most customers put down. I offered something less which was around $400 to put down. Serious about purchasing the car as it was a good deal And the payment for your car. I was also informed that there Vacation The next day and he wouldn’t be in When I did ask if the $$400 was enough. He told me to ask Frank at that time Frank is the general manager and he was nowhere to be found. I told my fiancé I didn’t like how this was going because. The face expression Nail gave as if it wasn’t enough to hold For 24 hours and another how Frank Disappeared. We left out as it seemed like we There was no longer interested in working with us The next day I received a call from a young Daryl Lewis, who said that he will be moving forward with us On our purchase, I told him it was a At and please make sure that it was still available On West 48th or whatever the car came from Was far from the showroom. Mr. Lewis told me he will do. Later on, I got a call from Mr. Lewis saying that. Seems like it’s going to be purchased, but we can Options that he would like me to look at, and it will be something better. I was upset at that time and I did Anything but later on, I learned just to take it and see what he can offer me. I came in and Met with Met with Daryl and he listened to what I wanted in a car and what I was particularly looking for Captain seats !!!!. Daryl, of course, then checked inventory and confirm that the car has been sold And I was just very discouraged, but Daryl was very patient enough to go through every Was in the system and we also drove to another showroom and test drive a couple of cars as he Of the Dodge Durango my experience with Darrell was really transparent, honest and he was kind Respectful I later on decided on a 2025 Dodge Durango, GT, which was really nice. Everything I wanted But I managed to make sacrifice as it was brand new we started the paperwork We stayed basically the whole day with Daryl, but I did He again he was sweet and very informative as he As he worked with me and showed me More cars as well. The Sales manager, Julio Was also great and made sure everything was smooth and detailed about everything . as they was also patient, I also met with a young man named George, who was also kind and informative. I can say working with these three gentlemen made my experience admin Manhattan of Jeep. Great if you are working with Daryl Lewis, you are in good hands as Allstate would say it was a pleasure working with these gentlemen I would only come back to Manhattan if they were assisting me Thank you so much Darryl again I appreciate your time and effort. I know it was a lot but we got it done and yes, we’ve got something better....

RUN DONT WALK. Absolutely by far the complete worst customer service I have ever received. So many problems: 1. When I went to pick up my car I had a three hour wait and the paperwork was not completed correctly. They never took my social security number and I kept calling to give it to them when my sales person Ollies finally called me from a new number and said he had lost his phone. My temp plates had expired so I asked if they can messenger me the new plates the day they arrived since I did not have registration on my vehicle anymore. They told me no that they would FedEx ground them to me so I was unable to drive the car until I received the plates which was no fault of mine. 2. I was told the car I purchased had brand new breaks and it was also listed on the Carfax that the dealership had changed the breaks and a week after driving off the lot it needed new break pads and rotors. Trying to schedule service was an entirely different disaster. My sales person Ollies continued to cancel my service appointment last minute. Trying to speak to Edwin the manager has been a complete waste of time as he is not getting back to me or is always in a meeting. 4. Now there is also a bad switch in the last month (have had the car 3 months) and the switch needs to be replaced. Dylan the service department manager is by far the most helpful person I have come in contact with as he also has continued to try to reach Edwin to get confirmation that the sales department will cover the cost of the switch since I bought the car with a 3 month warranty and the warranty has not been honored. I was given a quote to fix the repairs and then the quote was not honored. They told me they would not give me my car unless I paid an amount that I never agreed to so I had no choice but to pay. 5. I was told my car was registered and paid fees to have the dealership register the car and I’m receiving letters from the DMV saying I owe them over $200 to register my vehicle. No one has ever even mentioned this in all the times I have called the dealership regarding the other million issues I have had. I just received a letter in my mail from the dmv. I called the dealership and of course Edwin was in a meeting so I spoke to Destiny who should be fired on the spot. She cut me off and I asked her if I can finish and she said no and HUNG UP ON ME! WHAT?!?! I’m just trying to find out if I can drive this car and DESTINY HUNG UP THE PHONE ON ME… is this real?!?! Wow. NEVER IN MY LIFE HAVE EXPERIENCED ANYTHING LIKE THIS and I have bought many cars in my life. If you are the owner of this business or have any authority over Edwin, Destiny, and Ollies I very much would appreciate a call or someone, anyone at this point to please help me resolve these issues. I will update this review accordingly. Thank you. UPDATE 6/25/25: Spoke to Frank and we were able to come to an agreement on repairs. Still waiting to schedule these repairs and he said he would call me later this week to book with his service department to have the repairs completed next week. More to...

This service station runs a scam business! On April 11, 2019, when my car was at 80,000 miles, my car engine began to overheat while I was driving to work, which smoke billowing out and everything. The engine temperature, check engine, and service throttle lights all turned on. The closest place I could take my car for repair was this service station. I took it here and the service department quoted me a price of $1717.21 for repairs. The repair was a new hose, new coolant, cleaning my engine of anti-freeze, and two new brake pads (which weren't necessary but I elected to get them repaired...I'm kicking myself for saying yes).

Fast forward to April 25, 2019, when my car was at 81,000. My engine temperature light turned on and I was warned that the engine temperature was hot yet again. Except this time, there was no smoke. However, my check engine and service throttle lights turned on. Sure enough, I brought the car back to this service center, I spoke to Sean and told him how this should not be happening. He said "don't worry, we'll take care of it." He called me that day and told me it was a sensor issue and he quoted me some absurd fee. When it was all said and done, I agreed to a $475 plus tax fee for repairs. Now I'm in the hole $2,232.71 for repairing this car.

This past Tuesday, May 21, I'm driving home from work and what turns on? Ah yes, the engine temperature light turns on. For a THIRD time in the span of a month and a half, the same issue happened. No smoke but I'm alerted of the issue. So I drive all the way back to the service center, I see that they're closed, so I park my car on the street with plans to come back the next day. As I park my car on 11th Avenue near the service center, I discover a foreign object in the crevice of my hood. When I pop open the hood, I find a footlong pair of pliers, likely belonging to THIS scam service center.

The next day, May 22, 2019, I go to the service center and ask to speak to Sean. I tell Sean that I REFUSE to pay a penny for this repair, including labor. I told him that I will file complaints with the BBB, Jeep/Mopar, and the NY State Attorney General's Office (the BBB and Jeep complaints have been filed at the time of this report). I ask for a refund arising from my previous repairs of the car or else I'm taking them to small claims court. Finally, I told him that I work for ABC News and I know that WABC 7 Eyewitness News would love to do a little expose on their business dealings. Sean told me he would call me back with an update the same day. It's been 24+ hours, you think I heard back? ZERO, ZILCH, NADA, ZIP!

These people are CROOKS, they run a SHAM PRACTICE, and they messed with the wrong person to think that they could scam me! For your viewing pleasure, I'm attaching images of the pliers that I found on my car as well as my dashboard when this engine overheating issue happened the THIRD TIME. This place is run by clowns who couldn't repair cars to save...