Gusto Grocery Deli & Bistro — Attraction in San Diego

The only reason for 2 stars is I actually got the mushrooms though it took almost 2 weeks. So I had ordered their whole frozen porcini mushrooms. After paying for 2nd day air shipping, and receiving my confirmation, I didn't hear anything about my order for 4 days when they say their processing time is 1-3. Not that big of a deal but when I finally heard about my order they were notifying me that if I wanted to move ahead with my purchase they would require $50 more for shipping. So after upgrading to next day air shipping for an extra $65 they were very prompt at sending out the order. I received them the next day as stated. However when I got them they were half thawed and the bags were dripping mushroom juice. The whole reason to have next day air shipping was to receive them frozen! I think they should definitely rethink their frozen packaging. I live on the East Coast and have ordered meat products that ship from the west Coast and they always arrive frozen even without ridiculous shipping fees. Overall this has been an unfortunate experience and I will need to find another company with which to...

I was prepared to be underwhelmed but wow was I wrong! After I waded through copious careful packaging, which insured both the freshness and integrity of my beautiful round of cheese, what was inside exceeded my wildest dreams. American “authentic pecorino” is garbage and nothing like this cheese. This imported cheese is soft, luxurient, mild, versatile and delightfully addicting. I had learned recently that some people in Sardinia, who are very long-lived, use this cheese as a main protein source. So I wanted to try it for myself. I am so glad I did and will be a repeat customer for as long as I and hopefully my long life will be on this planet. The story of the wonderful family farm that produces this cheese while also helping those less fortunate was the icing on the cake. Doing well by doing good in the world has honor...

We ordered five jars of Monte Pollino pesto. They were packed well, but were shipped during August heat and when they arrived here in Pennsylvania from California, all five jars showed signs of curdling and probable spoilage. We wrote to Gusto on 8/15, after having tried unsuccessfully to reach them by phone, and asked for their guidance and feedback to our problem. We never heard back from them, our E-mail was not acknowledged in any way. They should have been aware of the possibility of spoilage during the heat and held off on shipping because of the heat-associated risk. We had to dispose of all five jars because of the potential health hazard; the olive oil had darkened perceptibly and the contents appeared to have curdled. All in all, an unpleasant and somewhat expensive experience. Will not trust them again...