Prague Central Exclusive Apartments — Hotel in Prague

We stayed here for 3 nights last week. It was generally a clean, well-located apartment, no amenities such as tea/coffee making facilities or toiletries were provided but this is not the end of the world and the least of our problems. Firstly, the issue of picking up the key at a hotel 25 minutes away is not clearly mentioned before booking, and very inconvenient. Secondly, the management appear incapable of responding to queries: I messaged both through Expedia and on their contact number provided throughout the apartment on multiple occasions both before and during our stay and had no response. Thirdly, there is no air conditioning or fan provided - given it is August it was over 30c throughout our stay so was very unpleasant. I messaged about a fan being provided and was ignored so we had very uncomfortable nights. Fourthly, be prepared to pay a €200 deposit when you arrive: again not clearly mentioned when booking so it is something potential guests should be aware of. Given the price of this apartment I would have expected better - a fan is a bare minimum requirement and the customer service is shocking. Not somewhere I...

We got the studio appartment on "special offer" for 50 euros for two persons. Very reasonable. The exact room we had is not shown in any preview pictures, probably because it is quite small with no curtains, couch etc and somewhat bland.

Bath, bed and kitchen are good. The door to the hallway is very flimsy, as if it were just a room within an apartment - noise from the hallway is very audible. However, if anyone annoys you after 10pm, they will be fined and kicked out, in theory.

No coffee nor any other food stuff included in the kitchen, buy or...

I had booked a stay from April 17th to 20th, but the sanitary condition of the accommodation was very poor and in the end I couldn't stay.Because of that, they said that they would refund me, but still no refund.They don't even reply to my e-mails and they don't even answer my phone.

-You said you'd give us a refund when we cancel our stay. Why do you just ask to send an email over the phone even you don't reply when i send an email? All of this happened because of your Apartment in dirty sanitary conditions. Cancel my...