Gucci - Prague Parizska — Local services in Prague

This Monday, I wanted to buy a pair of earrings for my daughter’s birthday at the shop. When I took out my phone to show the attendant-not hand it to her! Just show her, she snapped “do not show me your phone, we just sell costume jewelry here. You must go on line” I then turned around to look at sunglasses as I wanted to try on and purchase a pair. At this time three people walked in wearing Gucci head to toe. The attendant then ran to them. Desperate for their attention. I looked around and one other attendant was “busy” moving purses around. She was right beside me, she never asked if I needed help. I then asked if “I could try on the sunglasses” she said “yes” and then got “busy” with her purses. Do not come to this store unless you look like you walked out of a Gucci ad. If you are a hard working middle class person, who wants to purchase a couple things, do what the attendant said “go online” this store is just an advertisement for Gucci without the customer experience that you can get at all the other beautiful stores in Prague. Needless to say, I walked out without a jewelry purchase or sunglasses. I also saw the people the attendant had ran after. They purchased nothing as well. What a loss....

Extremely customer not oriented service: I have Gucci watch that stopped working - wanted to get advice on where to repair them. The consultant refused to give us a business card of a relevant contractor (“Please take a photo as a have only business card” - LOL), no other services were advised to us.

OK, on the next day we went to the address mentioned on this business card and guess what? There were no office there - locals said us that the provider had closed this location a long time ago.

OK again, through the Web we found another location of this provider (on the business card there was only one closed mentioned). At 1st the provider said that they do not repair Gucci watch at all. After we told them about our visit to Gucci shop they were like “well, we can repair (in fact I needed to just change the battery), it will cost ~2K krons and will take at least 2 weeks”.

Gucci Prague you should be ashamed of your own workers and your providers…with Swatch watch you would have had my battery change to be made free and immediately...

I wish there was an option to give zero stars then I would have gone for that. Myself and my husband went to this Gucci store in prague on 18th august which happens to be my birthday to get my birthday present “Gucci ace shoes” , we asked the staff present there for my size and the woman was so arrogant that she just turned away saying I will get that for you and kept standing there staring at other customers. We waited there for 10 -15 mins and there was nobody to attend although most of the staff was free staring at others. Such a horrible experience from a premium luxury brand like this. I wish I had noted the name of the woman then I would have posted that as well. Not sure if it was racism towards Indian tourists that led to this and we left from the store with...